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Work Background
Seabourn Cruise LineCruise Director
Oct. 2023
Cactus TVPersonal Assistant to the CEO
Nov. 2022 - Dec. 2022London, England, United Kingdom
Cactus TVOffice Runner
Sep. 2022 - Nov. 2022London, England, United Kingdom
Cactus TVProduction Runner
Jun. 2022 - Dec. 2022London, England, United Kingdom
Central London Community Healthcare NHS TrustPPE Delivery and Distribution Business Manager
Aug. 2020 - Feb. 2021London, England, United Kingdom• Creation of SOPs for NHS crisis Covid-19 team • Liaison for London Incident Rooms
• Master Fit Tester and Trainer
• Coordinating delivery of vaccines
• Coordinating delivery of PPE
• Part of Fit Testing planning team
• Create work flow and routes for the team, optimising routes to make the best use of time and manpower
• Identify and include any special deliveries from other business units
• Daily SITREP reporting
• Daily management of PPE Email Inbox • Constant contact with each PPE Hub team member to ensure provision of their weekly requirements
• Manage all phone communication for the transport and delivery team
• New team member induction and training
• Tracking of HR practices including induction, handbook contents, ID cards, email and phone address for each team member
• Development of workflow and management of daily team tasks
• Manage risk elements within the warehouse
• Report and follow through all IT issues
• Report and follow through all vehicle incidents
• Provide all and any business solution support for PPE team • Manage all team meetings and social gatherings
• Manage all vehicle documentation
Central London Community Healthcare NHS TrustMedical Supplies Transport
Jun. 2020 - Aug. 2020London, England Metropolitan Area
Seabourn Cruise LineEntertainment Manager
Jul. 2019Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel. Our fleet of intimate, all-suite ships, carrying between 458 and 600 guests each, sail to the world's most desirable destinations at their peak seasons.
• Responsible for liaising with all on board departments to produce the daily program for the guests
• Responsible for being the voice of the ship; introducing shows and guest speakers in the Grand Salon and making announcements across the ships PA system, including safety and security instructions
• Responsible for the staff schedule for the Entertainment Department on board
• Responsible for performing and logging the on board safety trainings for the Entertainment Department. • Take part in continuous management training programs
• Aiding with dispatch for excursions • Hosting quizzes, games and events
• Singing at special events and producing and performing my own one woman show
• Host dinners and cocktail parties for the guests
Seabourn Cruise LineCruise Director
May. 2019 - Jun. 2019• Head of the Entertainment Department • Responsible for reporting the success and failings of on board events to the Hotel Director
• Responsible for being the voice of the ship; introducing shows and guest speakers in the Grand Salon and making announcements across the ships PA system, including safety and security instructions
• Responsible for dealing with guest complaints and queries, acting as the face of the cruise ship
• Responsible for delivering speeches at all on board events
• Responsible for delivering departmental reports to head office in Seattle
• Hosting dinners, cocktail parties and events
Seabourn Cruise LineAssistant Cruise Director
Jan. 2019 - May. 2019
London Speech WorkshopOffice and Client Manager (Temp)
May. 2018 - Oct. 2018• Acted as first point of call for all customer enquiries and responsible for customer interaction journey
• Responsible for driving conversions of new business enquiries to revenue generation
• Management of all bookings, invoicing and cash payments
• Reported and analysed performance KPIs
• Management of three physical locations
Seabourn Cruise LineLead Vocalist
Dec. 2017 - Apr. 2018• Provided entertainment for up to 500 guests 7 days a week
M&C Saatchi PRPersonal Assistant to Managing Director
Dec. 2016 - Aug. 2017London, United KingdomM&C Saatchi PR is a global PR agency and is a part of the M&C Saatchi Group. As PA to the MD, Head of Client Services, Head of CREATE, Head of Corporate and Head of Experiential and Office Manager; my role was to support the MD and all heads of department in their day to day work lives. In addition to this, I ensured the smooth running of the office, and kept up moral by organising special treats and surprises for employees. Key responsibilities:
• Diary management for senior members of staff
• Expenses • Office management • Organised a range of events both internally and for clients
• First port of call for the business
• Created content for the M&C Saatchi PR social channels
Tulchan Communications LLPBusiness Development, Client Account and Events Manager
Oct. 2015 - May. 2016London, United KingdomTulchan Analytics is a start up tech business providing a financial media monitoring service to FTSE listed clients across a variety of sectors. My role was to support the Head of Sales growing new business and act as Account Manager for all 70 clients, through the full service lifecycle and to organise a broad range of corporate events for the business. Clients included The Cooperative, New Look, Ocado, Superdry and Lloyds Bank. Key Accountabilities: • Supported pitch processes, including presentation preparation and app demonstration to clients
• Responsible for on-boarding of new clients
• Acted as first line support to all retained clients, resolving issues and queries where possible and drafting in specialist support as required to deliver a seamless client experience
• Established an effective feedback channel to continually adapt and improve service to clients
• Reported on contact trends and issues to support a culture of continuous improvement
• Responsible for the development and delivery of all user training internally and externally
• Ensured client records were up to date and accurate to ensure the smooth running of the account
• Contributed to strategic development
• Delivery of a weekly Group newsletter
• Project managed the delivery of large scale events for the Tulchan Group for up to 100 participants, ranging from gala dinners to charity events
Tulchan Communications LLPJunior Office Manager and Office Assistant
Apr. 2015 - Oct. 2015London, United KingdomTulchan Communications is a Financial PR firm offering support and advice to approximately 80 FTSE listed clients in the UK. As deputy to the Operations Manager, I ensured the smooth running of the back office and undertook PA duties for senior partners. Key Accountabilities: Tulchan Communications is a Financial PR firm offering support and advice to approximately 80 FTSE listed clients in the UK. As Deputy to the Operations Manager, I ensured the smooth running of the back office and undertook PA duties for senior partners, including the Head of HR. Key Responsibilities:
• Acted as first point of contact for all incoming enquiries
• Arranged meetings and organised employees’ calendars and all travel.
• Managed all internal events and assisted the Events Manager with external events
Inception Group, LondonFront of House and Marketing Assistant
Feb. 2015 - Apr. 2015Cahoots, LondonFront of House and Marketing Assistant • Welcomed guests and ensured the best possible customer journey.
• Assisted the Marketing Manager on projects with Buzzfeed and the BBC.
• First point of contact for incoming calls and dealt with all enquiries for the venue.
• Managed reservations to ensure highest spend on the night.
Earlham Street ClubhouseMarketing Manager
Sep. 2014 - Feb. 2015Earlham Street Clubhouse• Managed all social media platforms, raising the company's profile by over 180% in the first month.
• Successfully event managed internal events including our packed first birthday and helped secure large private hires with budgets up to £15,000.
• Designed artwork and promotions for the venue.
• Hosted on busy nights, dealing directly with the customers and ensuring customer satisfaction.
• Managed all reservations and bookings for the venue including the taking of deposits.
• Answered phone enquiries and responded to customer emails.
British Fashion CouncilVIP lounge Manager
Feb. 2013 - Sep. 2014London, United Kingdom• Point of contact for all enquiries
• Responsible for the clients with the highest spend
• Ensured the VIP guests received the best customer service possible
• Liaised with BFC events team to ensure smooth running throughout
• Managed a team of 3
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