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Work Background
KMC MAG Solutions Inc.Operations and Risk Analyst
Mar. 2024• Manage client withdrawal requests efficiently and in compliance with company policies.
• Engage with colleagues and customers to address inquiries promptly and professionally.
• Analyse ForEx trading accounts for potential risks and take proactive measures to mitigate them.
• Collaborate seamlessly with other teams, including Finance, Support and Sales to ensure a cohesive risk management strategy.
• Execute SQL queries to extract, analyse, and manipulate data for risk assessment and reporting purposes.
• Communicate important information and updates to customers via email.
• Manage the backend systems of the trader dashboard and WordPress systems.
• Monitor for and report any errors or faults in our technology systems.
• Market Research
Freelance (Self employed)Fraud and Chargeback Specialist
Nov. 2022- Fraud Investigation & Dispute Resolution: Preparing supporting documentation for fraud cases, processing disputes and chargebacks, and resolving alerts from Ethoca, Verifi, Kount, and RDR. Oversee a team of analysts, auditing their work and ensuring accurate case reporting in the system.
- Merchant Support: Responding to merchant inquiries regarding chargebacks and refunds.
- System Administration: Managing multiple payment processing portals (Merlink, CB911, Transaction Services, Payment World, Netevia/Signapay, PayPal, Klaviyo, Authorize.net, Shopify) and CRM systems (Konnektive, Sticky, Checkout Champ), including password resets and new portal requests. Provide training and guidance to team members on system usage and best practices.
- Reporting & Analysis: Generating weekly reports on chargebacks, disputes, alerts, and RDR data, and conducting audit analysis of chargebacks flagged in the CRM. Supervise the data collection and reporting process, ensuring data accuracy and integrity.
- Vendor Management: Enrolling merchants with Ethoca and Verifi, and managing domain/email creation via Namecheap.
- Invoicing and Billing - Preparing weekly invoicing. Oversee the invoicing process, ensuring timely and accurate billing.
Google via Artech Information SystemsSales Compensation Analyst
Aug. 2022 - Jan. 2023Taguig, National Capital Region, Philippines● Triage, investigate, resolve issues and close tickets submitted through Helpdesk working with cross-functional teams, including Sales, Finance, and BI teams to ensure timely and accurate reporting of attainment.
● Perform Attainment/Achievement and Payout audits to ensure Sales Participant is receiving sales attainment as intended based on Sales
Crediting Rules, Comp System configuration on bonus calculation is accurate and policies are being applied as per General Terms and
Conditions.
● Technical support for internal workflow applications and sales tools (e.g., Salesforce, PLX, etc.) and ad-hoc analytics requests.
● Troubleshoot, escalate and respond to support requests within
MicrosoftLicensing Compliance Specialist
Jan. 2022 - Aug. 2022• Working for Microsoft Business Desk Service Group, in the support of Microsoft Sales team by providing them the needful data using different databases and tools for the final Closer of the deal. • Responsible for data mining, analysis, and report creation in support of pricing strategies for new products, legacy products, and segment trends for Commercial Executives. • Responsible for creating different strategic documents required for the final closing of the deal, like Customer Price Sheets, Product Selection, Discount Transparency Disclosure Form, etc. using advanced excel. • Responsible for studding the customer request and create the Final CPS by analyzing different empowerment level, flagging,discount percentages, discount amount, scenarios, deal revenue, agreement term, request type etc. using different Microsoft internal Tools for data handling. • Managing day-to-day deals on a priority basis using Dynamics 365 CRM tool for the proper management of SLA’s.
LF LogisticsSenior Assistant- Administrative
Jul. 2021 - Jan. 2022Philippines
Skinny Pants PhilippinesE-commerce Assistant
Sep. 2020 - Jun. 2021Homebased
SGV & Co.Executive Assistant
Aug. 2019 - Jun. 2021PhilippinesAdministrative: - Manages and coordinates the daily/weekly/monthly appointments and travels of the Partner - Prepares the logistic requirements for Partner's meetings (in-house, on-site, and teleconference) - Coordinates with HR and/or Travel Management tor Partner's travel logistics Communications: - Answers/screens/places phone calls - Handles incoming and outgoing Partner's letters and documents - Drafts correspondences as required by Partner - Reviews, proofreads, and edits documents developed for Partner's signature Records and office supplies: - Maintains client-related files, as needed - Maintains and updates client mailing database - Prepares Partner's weekly time report - Prepares Partner's expense liquidation report - Prepares time report of cluster members who are out of the office - Monitors and requests tor office supplies needed by the cluster
LEADS AgriAccounting Assistant
May. 2017 - Jun. 2019● Posted cash and check receipts by entering and verifying transactions from local deposit
● Billed customers by sending statements and invoices via email.
● Contact sales representative with past due accounts to formulate payment plans and discuss restructuring options.
● Help to Supervisory in reconciliation of bank accounts.
● Posting of Invoices and Payments in QuickBooks and SAP
● Preparing Aging for sales orders and having it approved to SVP of Accounting.
● Handled cash receives from Cash Advance
● Preparing Deposit Slips/AR/OR
● Encoding/Monitoring of cheques to Spreadsheet
Sneakers AvenueE-commerce Assistant
Jun. 2014 - Jun. 2016Quezon City, National Capital Region, Philippines1. Answering Queries from Customers
2. Order taking
3. Processing of Orders
4. Inventory
5. Handling angry customers
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