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Work Background
BluLogixProject Manager
May. 2024United States, Ashburn- Directed a 15-month project to redesign a client's quote-to-cash process, unifying disparate systems and processes from multiple strategic acquisitions to reduce a 30-35% monthly revenue leakage.
- Led phased project execution, delivering iterative value by first dissecting unique business cases, creating a comprehensive project plan, and then developing and implementing new processes and automations.
- Oversaw the creation of custom API integrations and platform configurations to automate key tasks, directly contributing to a 40% reduction in revenue leakage and a 50% increase in operational efficiency for billing and provisioning teams.
- Oversaw the full project lifecycle, including user acceptance testing (UAT), data migration and auditing, staff training, and the creation of standard operating procedures (SOPs).
- Managed stakeholder communication and expectations throughout the project, successfully navigating complex legacy systems and processes to achieve critical business objectives and realize additional cost savings by eliminating redundant software licenses.
ArmorPointPartner Development Manager
Mar. 2023 - Mar. 2024- Acquired new MSP partners and developed existing partnerships to increase revenue and loyalty. - Co-developed go-to-market strategies with IT firms, resulting in over $1.1M in total contract value for ArmorPoint from March to December 2023.
- Worked with various stakeholders to define processes for marketing, enablement, pre-Sales, project management, account management, and account expansion. - Qualified and demonstrated cybersecurity solutions and professional services.
Lumen TechnologiesCustomer Success Advocate
Nov. 2020 - Mar. 2023Denver, Colorado, United States- Responsible for preserving and growing assigned account base.
- Recognized as a top performer of Q4 2021
- Closed $2.26M in TCV in 2022 to achieve 157% quota attainment. - Won awards for Commitment to Excellence (2020, 2021, 2022), Getting The Right Things Done (2021), Championing Diversity (2020), Ownership and Accountability (2022), and Growth (2022).
- Appointed to the Customer Success Advisory Council (2022).
Lumen TechnologiesAccount Manager II
Apr. 2020 - Nov. 2020Denver Metropolitan Area- Responsible for growing assigned account base.
- Out performed 73% of the sales professionals in the Denver office by selling over $320K in additional contract value within my first 6 months in the field. - Won awards for Commitment to Excellence and Championing Diversity in 2020.
Cardone Training Technologies, Inc.Client Performance Manager
Sep. 2018 - Oct. 2019Miami/Fort Lauderdale Area- Acted as the main point of contact and was responsible for retention and upgrades. I met my goal by focusing on product adoption and ensuring my customers achieved their desired results. - Guided active clients to increase year over year revenue by an average of 21%. - Managed a book of business exceeding $500,000 revenue per month. - Trained and mentored new hires.
Amarex Clinical Research, LLCClinical Research Associate
Dec. 2016 - Jan. 2018Germantown, MD- Qualified, trained, and audited multiple research sites to assure data integrity. - Advised underperforming sites to increase enrollment rate. - Managed vendors, vendor invoices, and basic financial tracking for assigned study sites.
Amarex Clinical Research, LLCClinical Data Manager
Jun. 2015 - Jan. 2018Germantown, MD- Own all aspects of data management for my assigned studies. - Served as liaison between clients, vendors, and the FDA to orchestrate protocol changes. - Design databases and conduct user testing and database training sessions for vendors and clients. - Managed 3 studies at once comprising over 70 sites and 2000 subjects. - Trained and mentored new hires.
SNBL-CPCData Management Specialist
Jul. 2013 - Nov. 2013Baltimore, MDFile management, data collection, data transcription, document inventory and shipping.
SNBL-CPCClinical Research Coordinator/Project Assistant
Jun. 2013 - Jun. 2015Baltimore, Maryland Area- Organized patients, equipment, and professionals to ensure all study activities were conducted and documented as specified in the protocol. - Assisted with the preparation for FDA audits.
- Earned three promotions in two years.
- Trained and mentored new hires and temporary staff.
SearchPointNYExecutive Recruiter Intern
May. 2012 - Aug. 2012New York, NYWorked directly under the direction and guidance of lead Partner of this New York City based executive search firm. Acted as support for a myriad of critical functions, which included: database support, and client research and development.
IL Pharma Inc.Assistant To The Clinical Director Intern
Jun. 2011 - Aug. 2011Washington, D.C.Developed insight of the basic concepts of clinical research and the pharmaceutical development process from investigational new drug (IND) application through new drug application (NDA). Learned about all phases of clinical research (I-IV). Became familiar with the regulatory documents required for implementation of a study under an approved IND. Obtained working knowledge and familiarity with clinical site monitoring via exposure to activities during investigational site monitoring visits. Shadowed Clinical Research Project Managers to observe and report on management processes and styles during site visits. Directly reported to the VP of Clinical Research on the coordination of all aspects of several Investigator’s meetings. Acted as analyst and liaison for several IMs, prepared presentation materials, coordinated session logistics, and facilitated guest requirements. Assisted in the preparation of study start-up activities for both sites and the Sponsor. Assisted in Regulatory Binder preparation and collection of regulatory documentation for both Sponsor and investigational site. Assisted in the set-up of Trial Master File.
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