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Work Background
Active Intervention Management - AIM LtdVocational Consultant
Jul. 2019Whangarei, Northland, New ZealandSupporting people with injuries to return to work or discover a new career path so they can become financially independent. - Develop a vocational plan which aligns with the persons functional capabilities and within budget - Manage an inter-disciplinary team to deliver on services to enable the person physically or psychologically in work - Analyse skills and research then recommend training programs suitable for up skilling the person to carry out responsibilities in their work in a safe way, - Conduct training in job interviews - Write resumes and cover letters - Arrange work trials
Go Arrow Training & ConsultingDirector | Process Improvement Expert | Coach | Career Consultant
Mar. 2018Whangarei, Northland, New ZealandSupport individuals and small businesses/teams to optimise performance through process improvement, people capability and organisational development. Combining a knack for finding people’s purpose and high performance triggers with training and experience with process improvement and large-scale change projects utilising Lean Six Sigma, Transformational Coaching, Change and Project Management, I help growing businesses cultivate a high performance culture with processes ready to scale. Focus areas: - Process Efficiency Assessments - Process Improvement Training & Projects - Change Management - Career Development - Emotional Intelligence (EQ) Coaching - Leadership Development - Organisational Development - Recruitment
Upstream SolutionsImplementation Solutions Manager
Sep. 2016 - Jul. 2019SydneyResponsibilities of this position include ultimate responsibility and lead for the successful completion of solution implementations for small to large scale clients. • Lead successful solution implementations, meeting timelines and budget requirements. • Coordinates and prioritizes implementation tasks, maintains implementation plans and communicates status to internals and clients as needed. • Manage a portfolio of 80-100 solution implementations at one time. • Responsible for scope management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources. • Ensure customer satisfaction through follow-up, client responsiveness and thorough communication. • Responsible for detecting potential issues and implementing solutions when issues threaten to delay the implementation. • Recruitment, people management and performance management.
First AdvantageImplementations Project Lead
Nov. 2014 - Aug. 2016Sydney, AustraliaImplementation Project Lead secondment for change initiative to implement new SAAS enterprise platforms to our clients across South Asia region (Australia, Hong Kong, New Zealand, Philippines, Singapore and surrounding countries). Manage Implementations Project Team consisting of Project Managers, Business Analysts, System Analyst, Client Consultants and Account Setup Representatives. Analysis of system design and process to identify best-practice solutions to implement a scalable and effective process for Clients which is cohesive with the platform functionality and Client's business requirements. Responsible for the South Asia Implementation Strategy to implement new platforms across our Cliebt base including: • Post-Implementation Review of previous projects for lessons learned and root cause analysis; • Project planning and management; • Risk / RAID log management; • Requirements analysis and scope management; • Change Management; • Account Management Engagement; • Client Readiness; • Stakeholder Management; • Communication and Quality Management; • Resource Management, Recruitment and Onboarding;
First AdvantageImplementation Manager
Nov. 2012 - Aug. 2016Sydney Area, AustraliaManage a team to implement background screening software as a service (SAAS) or integrate the background screening module into HRIS systems. Responsible for the successful implementation of all new clients across Australia and New Zealand. Analysis of a businesses existing HR processes to identify a lean and effective system for implementing background screening services and understand the effect of the change on the business and employees to either run or coach business leaders to support the software change across Hiring Managers and the HR department. Consult clients on background screening best-practises in implementation, process and policy. Manage major client on-boarding valued above $100,000 including: • Develop project plan, identify risks and manage clients to agreed timelines; • Requirements analysis; • Scope analysis; • Operational policy writing; • System and service delivery customisation; • System integrations; • Coordinate end-user testing; • Coordinate user training; and • Conduct post-implementation review. Project management of system improvements across Australia and New Zealand Responsible for vendor management for IT and products. Recruitment, onboarding and management of 5 FTE across system and IT support
Niche Recruiting SpecialistsPara-Consultant
Mar. 2012 - Nov. 2012Auckland, New ZealandProvide support to the Director, Manager and Consultants with candidate relationship management, general administrative support, sourcing and candidate interviews.
First AdvantageTeam Leader
Jun. 2011 - Mar. 2012Whangarei, New ZealandManage the employment verifications and referencing team. Duties include performance appraisals, job/workflow analysis, plan and implement process changes, induction, Privacy Act and remedial training. Additional tasks include liaising with international counterparts to meet clients needs, MS Excel workflow maintenance and run projects.
First AdvantageSenior Verifications Specialist
Mar. 2011 - Jun. 2011Whangarei, New ZealandConduct employment history verifications and references, train new team members, plan and implement remedial training and handle any queries from staff.
First AdvantageVerifications Specialist
Nov. 2010 - Mar. 2011Whangarei, New ZealandConduct employment history verifications and references for employment purposes.
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