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Work Background
ATI Business GroupQA System Tester
Jun. 2025Jakarta, IndonesiaTransitioned into QA System Testing with a focus on validating booking and fare workflows across SABRE, Amadeus, and Galileo platforms. Created and executed test cases for common travel agent tasks: round-trip bookings, PNR modifications, refunds, and ticketing. Simulated User Acceptance Testing (UAT) scenarios to ensure business logic and usability matched real-world needs. Reported and tracked system bugs, collaborated on fix validation, and ensured alignment with airline business rules. Applied travel system knowledge from OASIS and GDS tools to enhance testing accuracy and relevance.
ATI Business GroupFlight Data Analyst Trainee
Apr. 2025 - Jun. 2025Jakarta, IndonesiaCompleted intensive training in airline flight data analysis, with a focus on fare structures, routing logic, and global travel systems. Learned to interpret and validate data from GDS platform SABRE. Developed skills in PNR management, flight inventory, pricing logic, and airline tariff structures.
Transcosmos Indonesia (Official)Subject Matter Expert
Nov. 2024 - Mar. 2025Semarang, Central Java, IndonesiaSupported customer service agents in resolving complex cases by providing guidance and real-time assistance. Reviewed and evaluated chat quality to ensure response accuracy and consistency, while delivering actionable feedback. Trained and mentored new or struggling agents to improve performance and adherence to SOPs. Coordinated with upper-level teams for escalations and issue resolution. Identified recurring challenges and shared insights to help improve workflows and service quality.
Transcosmos Indonesia (Official)English Customer Service
Oct. 2023 - Nov. 2024Semarang, Central Java, IndonesiaProvided live chat support for US and UK customers, focusing on product inquiries and order-related concerns. Ensured clear, empathetic communication while maintaining service quality, with an average of 95% CSAT and 96% response accuracy. Collaborated with internal teams to resolve issues efficiently and deliver a seamless customer experience.
Transcosmos Indonesia (Official)Content Moderator
Aug. 2022 - Oct. 2023Semarang, Central Java, IndonesiaReviewed and moderated user-uploaded product content to ensure compliance with e-commerce policies and community standards. Assessed listings for accuracy, appropriateness, and potential policy violations. Maintained high levels of consistency and judgment while meeting daily quality and productivity targets in a fast-paced environment.
Mitracomm EkasaranaFlight Specialist
Jan. 2022 - Jul. 2022Semarang, Central Java, Indonesia
LPK DaichiJapanese Instructor (freelance)
Aug. 2021 - Jan. 2022Pemalang Regency, Central Java, Indonesia
RuangguruOutbound Education Consultant
May. 2021 - Jun. 2021Yogyakarta, IndonesiaManaged user data, including contact information such as phone numbers and email addresses. Assisted users in identifying the most suitable study methods and course packages based on their goals. Guided users through the enrollment process, including invoice generation and finalizing course deals.
ALC (Asma Learning Center) BandungJapanese Instructor
Jan. 2020 - Sep. 2020Pemalang, Central Java, Indonesia
INDAKASocial Media Officer
Apr. 2017 - Sep. 2018
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