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Work Background
iEnergizerCustomer Service Team Lead
Jun. 2019Noida, Uttar Pradesh, IndiaWorking as Team leader.
Take care of login hours.
Evaluating the performance. Coaching and monitoring. Help team members resolve communication challenges
Problem solving and creating the Road map. Assign task to team member.
iEnergizerCustomer Service Team Lead
Jun. 2019Delhi, IndiaWorking as a team leader for last 2.5years now
EXLCustomer Representative
Jan. 2014 - May. 2019Noida, Uttar Pradesh, IndiaTaking care of collections. Handling supervisor calls. Creating the Power Point Presentation for training. Taking the training. Working on the communication skills of the Associates.
IDC Technologies, Inc.Customer Service Representative
May. 2010 - Dec. 2013Noida, Uttar Pradesh, IndiaTo work on those medical bills which is delinquent for more than 180 days and is pending, Job was to contact that customer and create a payment plan on those bills if they were not able to make the payment for the full amount and to follow the Rules and regulations of FDCPA & HIPPA.
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