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Work Background
Tourneau|BuchererClient Advisor
May. 2023 - Jul. 2025Las Vegas, Nevada, United States• Quickly positioned as company product expert working at world-renown Caesars Palace location.
• Established and delivered a welcoming, confidence-inducing and reassuring service environment in person, by phone and via electronic communication.
• Delivered critical post-sale service follow-up organizing gifts and letters recognizing client birthdays, anniversaries
and celebrations.
• Provided meticulous documentation of client interactions with rapid and accurate data record updates for team.
• Established a strong client retention rate to augment revenue growth with existing accounts. • Developed local and international book of business consistently recruiting and developing top clients.
PHILIPP PLEINSenior Client Advisor
Jan. 2021 - Nov. 2022Las Vegas, Nevada, United States• Working at 5-star Wynn Las Vegas property, met and exceeded individual and store revenue targets and consignment goals maximizing sales, units sold and dollar value per transaction. Built up previously lagging client book.
• Led small team of three associates providing event promotion and shipping/receiving/inventory control support.
• Identified client needs and offered tailored solutions and services beyond normal scope of business operations.
• Established client database entry procedures used by the team that contributed to improved team performance. • Served as client interaction role model for team, including record keeping and organization making their jobs easier.
BurberrySales Supervisor
Jun. 2018 - Jul. 2020Las Vegas, Nevada, United States• Oversaw and helped execute store level client sales strategies (leading a team of six) outlined by corporate CRM.
• Served as sales team go-to source of product knowledge and client interaction advice.
• Monitored replenishment status of sold-out styles assisting management with feedback and product performance.
• Helped establish and grow this location at the Palazzo on the Las Vegas Strip.
• Established role as communication facilitator/liaison between management and sales team providing feedback, clarifying directives and assisting with execution of growth strategies.
7 For All MankindSale Associate / ASM
Feb. 2014 - Jun. 2018• Achieved individual and store sales targets consistently, enhancing overall store performance. • Leveraged product knowledge to maximize sales and improve transaction values. • Developed and maintained a robust client book, ensuring personalized follow-ups on shipping and alterations. • Promoted store events through various channels, boosting customer engagement and sales.
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