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Work Background
Hometown Treats, LLCBusiness Owner
Dec. 2022Homemade pet treats
Frostburg State UniversityAdministrative Assistant II
Oct. 2022
Frostburg State UniversityIT Data Control Clerk Lead
Jul. 2020Maryland, United StatesResponsibilities:
• Acts as Lead for other clerical staff and student workers with the PeopleSoft system and Target X CRM;
• Run daily queries to ensure data in PAWS is accurate;
• Write queries and handle the testing required for patch/fix updates;
• Supervise student data entry team;
• Download online applications and generate letters for information packets;
• Run and create reports in Target X CRM;
• Other duties as assigned.
Maryland Motor Vehicle AdministrationCustomer Agent 2
Jul. 2015 - Jul. 2020Cumberland, Maryland AreaThis position provides a high level of customer service work answering phones in a call center location. Some of the duties include, but are not limited to: answering phones, listening to each caller's request, asking very pointed questions of the caller to determine exactly what information the caller wants or needs; making a determination as to whether the call should be handled by the customer call center or be referred elsewhere; researching the information either on the computer terminal or procedure manual; providing the caller with an accurate, clear and concise response to their inquiry. These questions involve any facet of the MVA such as: processing vehicle titles (any type of transaction pertaining to titles); obtaining vehicle registrations (all classes); obtaining Maryland driver's licenses and ID cards; requesting hearings, obtaining records; points system; dealer license requirements; insurance requirements; scheduling appointments; and data entry.
LaVale Veterinary HospitalClient Relations Specialist and Veterinary Assistant
Jan. 2002 - Dec. 2014As a Client Relations Specialist I was responsible for daily receptionist responsibilities. Answering 6 line phone systems, managing schedules for a 6-7 doctor practice, taking phone messages and prescription orders, typing letters/documents for doctors, cash handling experience (including credit cards, care credit, and checks) creating invoices for clients, and handling difficult clients in a timely, quiet manner among other duties. As a veterinary assistant I worked alone on my shift and was responsible for the care of hospitalized patients through the night. In this position I was capable of doing blood draws, placing IV catheters, reading urinalysis results as well as other lab results and running blood work after gathering the sample. Basic kennel duties such as laundry and cleaning cages, feeding patients, administering IV fluids and subcutaneous fluids, etc.
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