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Work Background
Tech MahindraSenior Project Manager
Mar. 2025 - Apr. 2025Managed QA project delivery for Meta’s
smartwatches, overseeing Regression, Multimedia,
and UI/UX teams to ensure high-quality feature
releases.
Led end-to-end testing for the innovative EMG
(Electro-Myography) functionality, driving
collaboration across design, engineering, and product
teams for rapid defect resolution.
Established clear reporting frameworks and regular
stakeholder updates, driving transparency and
continuous process improvement in a fast-paced
environment.
HCLTechSenior Manager
Jan. 2024 - Mar. 2025Bengaluru, Karnataka, IndiaLed VoIP and WebEx projects, leveraging Agile and Scrum methodologies to enhance efficiency and customer satisfaction while managing $15M budgets with effective Resource Allocation and PMO strategies.
Fostered a collaborative work environment, managing three cross-functional teams,achieving a 95% on-time delivery rate, and driving training, quality improvement, presales, and contract negotiations.
Utilized Jira for project tracking and Pega for project workflows and reporting,optimizing Major Incident Management and ensuring seamless business operations.
_VOISAssistant Manager
Sep. 2021 - Nov. 2022Bengaluru, Karnataka, IndiaOrchestrated daily stand-up meetings to streamline 1st line investigations, resulting in a 20% reduction in 2nd line escalations.
Introduced agile data collection methods, enhancing analysis accuracy by 25% and expediting data processing by 30%.
Employed agile principles to analyze network performance, successfully lowering packet loss by 15% and latency by 20%.
Presented in-depth statistical reports/analysis to pinpoint root causes in the enterprise network achieving a remarkable 40% reduction in downtime.
_VOISSenior Executive
Oct. 2019 - Sep. 2021IndiaFacilitated daily stand-up meetings to proactively achieve a 15% reduction in monthly reported incidents.
Effectively managed technical issues through agile leadership in bridge calls, consistently meeting SLA guidelines, and maintaining an impressive 95% success rate.
Racknet Data CentreNetwork Engineer
Aug. 2018 - Jul. 2019Pune, Maharashtra, IndiaConfigured and installed network hardware, including Cat5e, 6, and 6a cables, resulting in a 50% reduction in network downtime.
Implemented WhatsApp Gold as a secure messaging solution for internal communications within the company's IT department, reducing the risk of data breaches by 75%.
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