Walmart Stores, Inc.Regional Operations Support, Executive Assistant
Aug. 2008 - Oct. 2014Cincinnati, OHAnalyzed weekly reports for trends and possible corrections or deep dives necessary to explore root cause Lead Regional Assistant, teach/train and support all other administrative staff within Region, Division and other Region’s within Business Unit Collaborate with Home Office on Local Facebook Page Innovations for stores as well as additional and growing Facebook initiatives leading the Corporation with the collection format and preparation for roll out Drive on time execution/completion of tasks for Event Calendar Plus and also Compliance Dashboard Create Power Point presentations for delivery to the Divisional office and also the Officer’s meetings on operational/merchandising strategies Facilitate and present monthly conference calls and webinars with Market Assistants to aid in their personal development and software skill set, allow for best practice sharing and also provide operational direction as needed Created presentation/instructions for mail merge projects for a project utilized by each Region in the Business Unit Coordinated closely with Divisional Assistant on meeting planners, calendar organization, and details for corporate meetings Daily support 10 Market’s Assistants, 12 Market Managers and 92 Store Managers within the Region with questions about operational direction, customer incidents, computer questions, collectibles Delegated projects to Market Assistants to drive processes throughout stores Resolved Customer Incidents, internal and external Sought E-learning modules to assist administrative staff with duties such as customer satisfaction and distribute/direct to Market Assistants Assist Regional General Manager and other operational support personnel at multiple levels Purchase Office supplies and manage expenses/ Locate ways to save money Position Development with Regional Staff and Market team member’s to educate myself and allow for improved customer service to the Region/Market team’s