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Work Background
IOM - UN Migration Agency IT Assistant
Jan. 2016Nairobi
IOM - UN Migration AgencyIT Assistant
Jan. 2016Nairobi
IOM - UN Migration Agency ITC Intern
Apr. 2015 - Jan. 2016Westlands
INTERNATIONAL ORGANIZATION FOR MIGRATIONIntern
Apr. 2015I.T. Support through the Helpdesk Management requests to end users on various applications both on site and remotely. Monitoring backup server and keep track of the alerts that arise while also performing data recovery. Assign necessary rights and permissions on the active directory as required. Manage the regular updates of the antivirus database and the distribution of the updates to all the workstations to mitigate virus attacks. Desktop and laptop configurations for new users as per IOM standards. Conduct server setups, configurations, and management. Undertake Avaya IP phone setup and configurations. Conduct network printer setups both on user and server end. Performing updates and upgrades as required.
IOMITC Intern
Apr. 2015 - Jan. 2016Westlands
Linux Learning CentreBusiness Marketing Executive
Sep. 2014 - Mar. 2015Hurlingham, Nairobi
VVOB KENYAIndustrial Specialist
Sep. 2011 - Dec. 2011Testing, monitoring, and configuring of LANs infrastructure including Wireless, Printers, Scanner, Cisco IP Phones. I.T. support to end users. Data entry and testing report analysis on the Healthy Learning Database for further database development - New Project. ICT integration program in schools through the education programme. Assisting in the content management of the National ICT Innovation and Integration Centre (NI3C) Website and its Online Helpdesk. Testing, monitoring and configuration of personal computers and laptops on the Active Directory (Windows 2008 R2). Partial administration duties e.g., creating LPO’s.
VVOBICT Intern
Jan. 2011 - Dec. 2011
KENYAWEB.COM LIMITEDNAME OF
Sep. 2009 - Dec. 2009OF EMPLOYMENT 9th September 2009 22nd December 2009
POSITION HELD Industrial Attachment - I.T. Support Key Responsibilities: Handling support to clients both on site and on phone Networking
INTERNATIONAL ORGANIZATION FOR MIGRATIONInformation Communication Technology Assistant
Implement systems upgrades and IT infrastructure changes in line with IOM ICT Standards and in close coordination with the Information Technology and Communications Service Centre in Manila. Ensure the required performance and stability of network services and servers (LAN, WAN, Messaging, Internet and VPN, etc.), to prevent and minimize downtime or service interruption. Install systems, network components, and software, recommending solutions to local technical constraints. Ensure data and system integrity by setting up the administrating IT security systems: anti-virus, backup routines, access controls, firewall and physical security. On-site and remote support at Transit Centre and Field Sub-Offices. User account management on premise server and later on migration to exchange online in line with implementation of serverless project. SharePoint site creation for Kenya Country Office for all departments, user training on the same. Continuous end user training on introduction of emerging technologies adopted by the organization such as O365, OneDrive, SharePoint. Azure storage project implementation for migration of SharePoint sites; creation of AAD Groups for better user management on Azure with regards to access and permissions. Migration from Cisco to Meraki Switches.
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