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Work Background
Desktop Support Specialist
Catalyst Health GroupDesktop Support Specialist
Nov. 2023
Senior IS Technician
Iconma LLCSenior IS Technician
Jul. 2023 - Aug. 2023
Field Tech Analyst
NTT DATA ServicesField Tech Analyst
Aug. 2016 - Jul. 2022Plano, TX• Performs on-site and/or remote installation, implementation, configuration maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals • Handles detailed problems which require standard solutions • Provided on-site integration for multi-vendor systems solutions, which include hardware, software, and networking products as well as operating systems. • Provides technical feedback on technical process issues to improve overall service delivery. • Trained new employees on the helpdesk • Serves as company liaison with clients on administrative and technical issues
Remote Desktop Technician
Project Leadership AssociatesRemote Desktop Technician
Sep. 2015 - Apr. 2016Chicago
Desktop Support Specialist
Honeywell Technology Solutions, Inc.Desktop Support Specialist
Apr. 2013 - Jan. 2014Plano, TX
Financial Advisor
PrimericaFinancial Advisor
Oct. 2012Dallas/Fort Worth AreaSpecializing in helping families achieve financial stability and independence with a variety of products to suit a family's needs.
Novice Real Estate Investor
Raymond BrownNovice Real Estate Investor
Jun. 2011 - Jan. 2012Chicago
Customer Service Representative
Oce Business ServicesCustomer Service Representative
Dec. 2009 - Jan. 2013Chicago, IL
Technical Analyst
OceTechnical Analyst
Feb. 2008 - Sep. 2009Level 1, 2 and Data Center duties
Private IT Consultant
Raymond BrownPrivate IT Consultant
Jan. 2000 - Dec. 2012Private IT consulting specializing in computer hardware and software installations and upgrades.
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