NTT DATA ServicesField Tech Analyst
Aug. 2016 - Jul. 2022Plano, TX• Performs on-site and/or remote installation, implementation, configuration maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
• Handles detailed problems which require standard solutions
• Provided on-site integration for multi-vendor systems solutions, which include hardware, software, and networking products as well as operating systems.
• Provides technical feedback on technical process issues to improve overall service delivery. • Trained new employees on the helpdesk
• Serves as company liaison with clients on administrative and technical issues