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Work Background
CVS HealthField Supervisor Retail Health
Oct. 2022San Antonio, Texas Metropolitan Area• Lead and managed a team of 60-80 Retail Health Coordinators, providing coaching, performance reviews, and operational guidance. • Conduct evaluations, deliver actionable feedback, and enhance performance. • Manage operational workflows including staff scheduling, attendance tracking, and daily clinic support to ensure seamless execution. • Oversee attendance, training, and tech troubleshooting. • Identify skill development opportunities and foster high-performance culture. • Collaborate with corporate leadership to implement system-wide initiatives aimed at optimizing processes and increasing operational effectiveness. • Ensure policy and regulatory compliance standards are met for regularly occurring audits. • Develop and deliver training programs to build team capabilities and promote a culture of continuous improvement.
Backstage ConsultingVice President Operations
Dec. 2019 - Sep. 2022San Antonio, Texas Metropolitan Area• Directed end-to-end operations for a concierge healthcare company serving high-profile touring artists and entertainers across the U.S., ensuring seamless service delivery in fast-paced, dynamic environments. • Traveled nationwide with clients to coordinate and deliver on-site medical support at performance venues, prioritizing rapid response, and client satisfaction. • Negotiated contracts with vendors, providers, and travel coordinators to secure high-quality, cost-effective medical services and logistical support. • Oversaw budgeting, forecasting, and financial reporting, implementing cost-saving measures that improved profitability without compromising service quality. • Developed and enforced operational protocols to ensure compliance with healthcare regulations, liability standards, and privacy laws (e.g., HIPAA). • Implemented process improvements that streamlined workflows, improved communication across departments, and increased organizational efficiency.
Advanced Smile CareDental Assistant
Oct. 2015 - Apr. 2019San Antonio, Texas Metropolitan Area• Assisted in clinical procedures and trained staff. • Managed purchasing, equipment, and scheduling.
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