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Work Background
BAYADA Home Health CareClient Services Manager
Feb. 2025In my role, I oversee referral management and ensure the delivery of superior customer service and high-quality home care. I support the coordination of client services, address emergent scheduling issues, and manage my own growing caseload as a Client Services Manager. I focus on building and maintaining lasting relationships with clients, referral sources, payors, and community organizations to drive growth and satisfaction. I maintain effective fiscal oversight by monitoring key performance metrics such as admissions, Medicare percentage, and referral rejections. Additionally, I collaborate closely with Clinical Managers to provide guidance and support to field employees, fostering a strong, communicative, and high-performing team environment.
Jefferson HealthEnterprise central scheduling
May. 2023 - Feb. 2025At this position I scheduled and registered patients for their consultations with the general surgery department. I utilized electronic health records, coordinated orders and referrals, confirmed appointments, obtained and/or verified insurance benefit eligibility, answered inquiries and resolved user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures.
Thomas Jefferson Elementary School Health office assistant
Mar. 2021 - May. 2023My position at this job is to assist the school nurse with her administrative needs as well as assisting with the students and their injuries/illness. Triaging patients and adapting to a fast-paced emergency setting at times. I input data to the electronic health record system, file documents, keep track of medical records, and communicate efficiently and professionally with parents, students, colleagues, and supervisors. I was a dedicated office assistant with successful years of clerical experience in a busy office environment, achieving superior levels of administrative effectiveness. I excel in telephone support and greeting arriving visitors. Strong knowledge of EHR, HIPPA, state guidelines and history achieving high data output.
Ross Stores, Inc.Front end supervisor
Nov. 2019 - Mar. 2020My position in this job was to make sure the front end was running and functioning properly. I was an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I also worked in the cash office where I counted the funds, processed the paperwork and deposit. I established smooth and accurate cashier transactions by activating, counting, balancing, off lining and reconciling POS drawers and deposit accounts.
MARSHALLS LLCCustomer service coordinator
Oct. 2018 - Oct. 2019My position in this job was to make sure the front end was running and functioning properly. As a diligent customer service coordinator, I was successful at satisfying different types of customers with creative and knowledgeable solutions. I created schedules for my employees, and I led teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. I was responsible for training associates on customer service standards and register procedures. I excel in assisting customers, meeting my goals provided by management, and assisting my cashiers.
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