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Customer Success Manager
Rently AcademyCustomer Success Manager
Nov. 2023 - Jan. 2024London, England, United KingdomRently Academy trains, coaches & mentors members of the public to start their first or second business - Airbnb-style short term rentals, without having to own their own property, using the rent-to-rent model. A user-friendly program and community making property simple. Managing the interface between clients and a shifting head office. Improving the sales process and centralising a previously non-UK-based sales team for British clients. Working predominantly with African residents to the UK to make the powerful decision to create a passive income source and return to their original careers.
Communications Coach
Self EmployedCommunications Coach
Oct. 2023 - Jun. 2025RemoteConsulting to software developers, procurement, sales professionals etc on improved intercultural communication within companies. Coaching European CMOs, CFOs, Commercial Directors, Quality Assurance managers and individual contributors such as UX designers, software developers in English culture transition: physical location, time zones, work ethics/culture, prejudices, language. Celebrating the blend of international commonalities, and differences we have in our workplaces. Now looking for a lasting permanent employed role.
Business Change Manager
THE ALPHA GROUP INTERNATIONALBusiness Change Manager
Aug. 2023 - Jan. 2024RemoteTrain-the-trainer role, transforming SME businesses through targeted workshops including exit strategy. Leading workshops and coaching one-to-one on: • Co-creating well thought-out cross-functional launch project plans • Creating program goals and processes, related metrics, track progress and manage through obstacles to achieve ambitious objectives • Driving revenue, adoption, and market segment share for our products/services • Earning trust of facilitators and recommend product/activity solutions that fit their business needs • Measuring performance, articulate root-cause analysis, and link to specific improvement areas • Relaying market needs and requirements back to internal management team • Creating inspiring relationships with facilitators through daily communication and support • Effective launch team governance and strategic ways of working • Navigated ambiguity and operated each franchisee as a start-up project. Co-created a sales strategy from the ground up, and oversaw the process to successfully execute upon ambitious goals • Developing relationships across functional areas: Operations, Networking and Management
Project Manager
Heart SundayProject Manager
Oct. 2022 - Jan. 2024London Area, United KingdomDeveloping an online program, improving health and mental outlook, from inception to delivery. Created a business case, ran a feasibility study, defined requirements and scope, conducted PESTLE and VUCA and stakeholder analyses. Financial forecasting, direct customer research in one to one interviews, approving sales pages, pitching an investor and securing investment, researching in-demand marketing consultant and securing a coveted place.
Change Manager
SeesyChange Manager
May. 2022 - Aug. 2022London, England, United KingdomManaging a sales & social media team and developing Seesy app's reach across the UK, a new recruitment solution for Gen-Z. Gone are the days of the CV, instead you can see a potential new hire apply for their dream job via a short video on the app. Consulting on brand positioning, sales process, branding, shifting the perspective of HR professionals at businesses across the UK, with a pioneering service. Empowering the sales and social media team to believe in the app, its results and new sales and marketing processes. A strategic and relationship-based role.
Business Strategist
BoldheartBusiness Strategist
Sep. 2021 - Mar. 2022London, England, United KingdomBoldheart is a heart-centred community, safe space and learning ground for female entrepreneurs • As a Strategy Coach I was a listener, strategist and salesperson to support businesses in seeing a new way forward with Boldheart’s services • Closing high-value sales in 1-1 meetings while progressing mindset and strategy. Reaching a common goal in 12-24 months • Converting inbound leads to committed clients for 1-6 years to a potential aggregrate value of $100k per client for the business • Closed 80% of an ambitious first quarter target, exceeding expectations in a new market • Created customer loyalty who love the brand and me as a representative, through a giving, transparent and upbeat attitude • Contributed to outbound & inbound strategy; call/email/SMS scripts, pipeline management via Infusionsoft CRM, maximising referrals • UK, Ireland & Europe business lead, also serving prospective members from the US, Canada, Australia, Asia & Middle East
Sales Manager
Filtered FormulasSales Manager
Sep. 2020 - Oct. 2020United States• Sales executive primed to take management role over other closers, directly selling an online fitness program and health supplement to professionals while travelling Europe • Performed in the top sales commission tier closing in excess of the founder • As a new online company, cashflow issues meant their projections were not a sustainable income source for me and I decided to happily re-join the employed workforce
Sales Closer
Thriving HealersSales Closer
Jun. 2020 - Aug. 2020Remote• Closing high ticket deals at $15-$20k B2B with cold to warm leads remotely, helping women overcome their business fears successfully • A digital product; business growth for nutritionists, reiki healers, counsellors and health food entrepreneurs • Sadly the business owner’s husband was unwell during the pandemic and she was unable to fulfil business expansion
International Trainer, CEO Peer Groups for SMEs
THE ALPHA GROUP INTERNATIONALInternational Trainer, CEO Peer Groups for SMEs
Mar. 2017 - Oct. 2018International; Turkey, Bulgaria, USA, The Balkans & Baltics, Spain, UK et al• Members include the likes of Amsafe, provider of almost all of the world's aircraft seatbelts • Training facilitators to facilitate groups of CEOs through business operations improvement workshops in 5 day experiences in London & Istanbul • Follow up 1-1 business coaching through a quick-start launch phase over 3 months, overcoming their fears and limitations and selling their membership business offering
HNWI Liaison Manager
E J HarrisHNWI Liaison Manager
Mar. 2017 - May. 2017United Kingdom• Headhunted for an interim contract role • Headed up international team • Complex and delicate deals with HNWIs including Saudi royal family
Trainer & Mentor Coach to Trainee Life & Executive Coaches
Noble Manhattan Coaching AmericasTrainer & Mentor Coach to Trainee Life & Executive Coaches
Mar. 2016 - Apr. 2020• Helped launch the newest generation of coaching change-makers who are behind the most influential and powerful people, companies and movements worldwide. • Proud mentor to trainee coaches studying on Noble Manhattan's life & executive coach training diplomas, providing 1:1 online mentoring to students globally, group webinars, face to face group coaching. Helped launch the newest generation of change-makers in Poland, Bulgaria, Switzerland, UK, America, Qatar • My mentees consistently achieved top marks in their final certifications
Transformational Life Coach
JOYFIND LTDTransformational Life Coach
Apr. 2014 - Feb. 2020London Area, United KingdomCoached VPs and senior management in emotional mastery and peak performance, produced workshops in creative thinking and released an online course for optimum health and mental outlook. Business side of the coaching practice involved multi-platform marketing, sales, keynote speeches, corporate workshops, financial controlling, planning, scheduling, launch preparation, social media marketing, business mentor liaison.
Finance & Performance Reporting - Executive Assistant to Change Managers
Anglo AmericanFinance & Performance Reporting - Executive Assistant to Change Managers
Mar. 2013 - Jul. 2014London Area, United KingdomEA in multinational corporate environment to two Change Managers in the 2013-4 Cost-Saving project. Worked with C-Suite and change management team at AngloAmerican, supporting 4 managers across 6 global offices. • A facilitator in a dynamic global finance department full time whilst studying Personal Performance Coaching (evening/weekends), enabling me to use my new coaching skills to augment my managers' and teams' performance and efficiency • C-Level liaison on behalf of the Senior Managers I supported • Board meeting minute writing for global stakeholders • Gatekeeper and support with external agencies such as Ernst & Young in Cost-Saving project • Underpinned team spirit and collaboration
Property Manager
The Collection LLPProperty Manager
Jun. 2012 - Feb. 2013London Area, United KingdomProperty manager procuring and managing contractors on significant renovations in a variety of contract types, comprehensive, sequential, parallel, sub-contract • $1.5m-$20m refurbishments in Mayfair, Kensington and Knightsbridge, London • Managed start to end result • Stakeholders: Russia’s elite, Syria’s social butterflies, Saudi’s prominent royalty
Procurement Exec - Beauty
Liberty LtdProcurement Exec - Beauty
Nov. 2011 - May. 2012Guided 43 brand managers at Liberty, tracking the process in terms of sales, stock, promotional events and liaising with suppliers. • The iconic luxury British brand and department store; my role involved understanding customer and business’ needs in detail and ensuring the product offer in the newly restored Beauty and Bath Shop departments sold well, meeting the customer’s desires and company’s brand image and financial goals • Data-driven commercial role requiring financial acumen and relationship building across the 42 accounts I worked on • High support role to 15 beauty counter managers, building trust & confidence to maximise sales and delivering the tools needed • Mastered complex order management/inventory system • A great introduction to the commercial side of an SME
Senior Account Executive
CCD PRSenior Account Executive
Oct. 2009 - Oct. 2011Bridging FMCG clients with the media, exposed to creatively responding to briefs with challenging budgets and timeframes, relationship building, accountability and reporting to stakeholders, particularly excelling in client management. • Consistently meeting client and journalists’ needs and expectations • Regularly pitched ideas via phone/email gaining buy-in • Liaised directly with high profile influencers and well-known retailers to maximise sales through awareness • Typical ROI for a client was 5x their investment, excellent in PR terms
Account Executive
MHP GroupAccount Executive
Aug. 2009 - Sep. 2009Great Portland Street, London• Interim contract role working on Alain de Botton's Heathrow Terminal 5 book-writing PR stunt to mark the opening of the terminal / e-tailer FeelUnique.com / cult footwear brand Onitsuka Tiger / ASICS’ footwear line, SportStyle / luxury gadget brand, Parrot / a children's Playstation game launch • Securing positive press coverage to targets, boosting revenue across all clients • Maintaining awareness of market conditions to weave into phone pitches to journalists • Creating visual media materials liaising with Product Design • Tracking press coverage and compiling weekly team reports
Account Executive
Pressroom CommunicationsAccount Executive
Oct. 2008 - Apr. 2009Shoreditch, England, United Kingdom• Account Executive representing several high profile fashion and lifestyle brands • Personally credited with elevating brands from unknown to stellar through precision styling to brief • Used considerable creative and commercial acumen, understanding the customer, journalist and publication to achieve various brand coups • Styled magazine shoots and liaised with high profile personalities and stylists for brand awareness at events • Created eye-catching email marketing campaigns • Responsibility for high value collections • Stakeholder care and management • Global clients included Missoni and Grace Jones' afterparty at our client, a private members' club in London's West End • Reporting commercial activity internationally to M Missoni/Marlborough Classics Group in 🇮🇹 Italy Moved on for higher paying opportunities
Sales & Press Assistant
DAY Birger et MikkelsenSales & Press Assistant
Mar. 2006 - Jun. 2006London, United Kingdom• Working across sales & press departments in a small team, learning directly from the MD, across men's, women's, children's and homeware • Conducting seasonal buying appointments with buyers from UK & European department stores such as Liberty & Harvey Nichols • Creating national press coverage through apt media friendly sample selection • Laising directly with high profile personalities such as Russell Brand loaning for brand awareness • Tracking sales figures across departments, gaining a sound grounding in brand management, business and team dynamics in a fast paced and demanding environment Part-time during university
Press Officer
Sergio RossiPress Officer
Jun. 2005 - Aug. 2005London, United Kingdom• Managed the media relations office in the absence of the PR manager for a month age 19, gaining significant brand awareness • Running the day to day press office functions for Sergio Rossi luxury shoes/bags (Gucci Group) • Personally styled high profile personalities such as actress & Bond girl, Rosamund Pike for the Cannes Film Festival, liaising directly. • Gained huge media coverage for the newly opened UK office of this iconic brand • Oversaw renovation of the showroom in absence of PR manager
Press Office Intern
CÉLINEPress Office Intern
Aug. 2004 - Aug. 2004London, United Kingdom• Having read an interview in Vogue on the PR manager of Celine, and keen to enter fashion and Communications and lifestyle brands, I called the Celine press office and interviewed Ms Haid about her job. The impressed Head of PR invited me as a 17 year old to intern at Celine over the summer. • Initiated into a world I had only experienced vicariously through magazines until that point, I immersed myself in a world of possibilities that led to a career in PR and beyond • Organisation and assistance for a high-profile luxury fashion show for ladies who lunch at The Langham Hotel, London

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