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Work Background
Discover Financial ServicesPrincipal Infrastructure Engineer Voice and Collaboration
Sep. 2024United States
HuronInfrastructure Manager and Collaboration Architect
Jan. 2022 - Jun. 2024Greater Chicago Area-Oversaw and administered collaboration services at Huron, ensuring their seamless integration with digital transformation initiatives and various IT projects. -Directed the management of an extensive array of collaboration tools, including Office 365 email, MS Teams, Zoom/Teams video conferencing, voice/telephony, and specialized solutions to support a remote workforce. -Acted as a solutions expert, analyzing and resolving collaboration issues, validating and implementing cost-effective solutions, and ensuring efficient daily operations. -Supervised the integration of comprehensive collaboration solutions, including Office 365 for email and data sharing, Zoom and Teams for conferencing, video conferencing, and voice/telecommunications. -Facilitated the transition to remote work by deploying advanced AV systems and other collaboration tools, ensuring uninterrupted communication and productivity across all departments. -Led the Collaboration Engineering Team, providing AV/Video Conferencing design, implementation, and support for collaboration initiatives. -Monitored the performance of collaboration platforms, conducted capacity planning, and proactively assessed and recommended improvements. -Directed the strategy, design, and deployment of next-generation collaboration platforms, including CCaaS and UCaaS.
HuronLead Voice & Collaboration Architect
Jul. 2018 - Jan. 2022-Led the administration, configuration, and maintenance of collaboration platforms such as video conferencing, messaging, document sharing, and other communication tools. - Collaborated with cross-functional teams to design and implement collaboration solutions that align with business needs, considering user experience, scalability, and security. - Delivered a seamless migration of 4,000 users to Zoom Phone, along with the consolidation of over 7,000 DID numbers, enhancing call routing and management. - Successfully transitioned 120+ Cisco video conference rooms worldwide to Zoom Rooms, leveraging technical expertise to optimize video conferencing solutions and generate cost savings of over $150,000. -Architected and deployed a global hoteling system leveraging Zoom Workspaces, enabling safe and efficient office re-entry for Huron during COVID-19.
HuronSenior Voice Engineer
Nov. 2014 - Jul. 2018- Oversaw the planning, design, procurement, and deployment of Huron Consulting Group's UC Enterprise solutions and applications. - Managed the voice services infrastructure, including hardware and software, to ensure its availability, recoverability, performance, integrity, and supportability through ongoing production support and maintenance. - Provided production support by administering, monitoring, troubleshooting, and offering infrastructure support for Huron's existing UC environment. - Handled deployment and implementation planning, executing voice design, configurations, or enhancements for Huron Consulting Group's UC environment, serving over 3500 users across 15 remote sites. - Acted as a Subject Matter Expert (SME) for Huron Consulting Group's UC Enterprise, comprising CUCM, CUC, UCCX, CUPS, CER, Cisco VCS, TMS, TCS, Rightfax, Video Endpoints, and Bridge Operator Console. - Led the design and administration of the Blue Jeans Video Conference Solution, adopted by Healthcare, Recruiting Practice, and for Executive Level Meetings. - Implemented UC solutions and project plans, utilizing applications and collaborating with users to evaluate feasibility, costs, time, and resources required to enhance the platform's functionality. - Engaged with vendors and contractors to procure voice products and services. - Worked in tandem with management and department leaders to evaluate immediate and future voice communication requirements.
Burwood GroupCisco Voice Consultant
Jan. 2011 - Aug. 2014-Trusted partner for VoIP related designs and solutions for various hospitals across the Chicagoland and Bloomington/Peoria area.- Designed and recommended Unified Communications solutions for hospital projects, distribution centers, and news media businesses. - Collaborated with external businesses to provide proof of concept solutions, pricing options, and develop partnerships for current and future engagements. - Deployed Voice over IP solutions for various customers with unique requirements, including but not limited to Cisco Call Manager. - Designed, tested, and implemented cost-effective, customized voice solutions for clients, not limited to Cisco Call Manager. - Recommended the optimal Cisco Voice solution based on budget, user needs, and scalability. - Provided guidance on best practices for the implementation and management of Cisco Voice solutions. - Recognized as a dependable team motivator among Consultants of varying experience levels, providing detailed documentation and being readily accessible for guidance and issue resolution.
ADPVoice Engineer
Jun. 2006 - Dec. 2010- Managed Cisco IP PBX telephony systems for a large client base, including Cisco Call Manager and Cisco Call Manager Express. Responsibilities included overseeing call flow through route patterns, route lists, route groups, gateways, route filters, translation patterns, CTI route points, pilot points, hunt lists, and hunt groups. - Provided Tier II IP Telephony support to more than 600 clients and 75,000 phones. - Supported all aspects of Cisco IPT infrastructure. - Monitored the health and performance of the Cisco Voice system to identify potential issues. - Configured network settings such as Quality of Service (QoS) to prioritize voice traffic, ensuring clear and uninterrupted communication. - Troubleshot voice quality problems, call connection failures, and other technical issues.
ADPClient Technical Analyst
Jan. 2000 - Dec. 2006-Provide Client and Product Expert support. Consistently above average nationwide on case statistics.
-Trouble Shoot end-user PCs, DMS Systems and Hardware issues. Responsible for Taking calls from Clients, Pulling cases from Queues, working with Field Engineers, as well as working with various Application support associates to help identify and resolve issues.
United States Marine Corps3043-Supply Administration and Operations Specialist
Sep. 1994 - Sep. 1998-Track, record, and maintain accurate data on all supplies and equipment assigned to the unit. -Conduct regular inventory audits to ensure stock levels are accurate and meet operational needs. -Process requisitions for new supplies and equipment based on unit requirements. -Coordinate the receiving, storing, issuing, and shipping of supplies and equipment. -Provide technical advice on proper equipment usage, maintenance, and disposal procedures.
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