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Work Background
Johnson Mortgage CompanySenior Closing & Operations Specialist | Compliance Officer
Jan. 2011 - Dec. 2023United StatesOperations & Documentation Leadership
- Managed high-volume, deadline-driven documentation workflows in a fully remote environment
- Coordinated cross-functional teams to ensure accurate, compliant, and timely file completion
- Maintained detailed digital records and audit-ready documentation
- Independently managed full-cycle processes with strong attention to regulatory requirements
Compliance & Process Development
- Created and maintained internal SOPs, workflow documentation, and user guides
- Delivered compliance training for staff; conducted periodic internal audits
- Built and maintained a vendor management and oversight system
- Verified and submitted required regulatory reporting (including HMDA data)
- Monitored adherence to federal, state, and investor guidelines
- Demonstrated consistent accuracy, deadline reliability, and independent execution in a fully remote setting.
Self-EmployedTitle Operations & Underwriting Support
Jan. 2008 - Jan. 2011- Prepared and reviewed documentation to ensure regulatory compliance and accuracy
- Reviewed public records and supporting documentation to verify ownership, liens, and legal descriptions
- Drafted requirements to clear documentation discrepancies
- Maintained complete and organized digital records
- Provided remote operational support to underwriting leadership
Southern Gulf TitlePartner & Regional Operations Manager
Jan. 2002 - Jan. 2007- Co-founded and built a title company, establishing operational workflows, documentation systems, and compliance procedures
- Opened and managed two offices, overseeing operations, accounting, reporting, and staff coordination
- Developed branding, internal forms, and standardized processes to improve consistency and accuracy
- Led and trained team members in compliance standards and documentation procedures
- Ensured high standards of file accuracy and customer service
Commerce TitleAssistant Manager
Jan. 2000 - Jan. 2002- Coordinated daily workflow and supported team development
- Managed documentation from contract through completion
- Maintained organized records and ensured regulatory compliance standards were met
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