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United Kingdom
Work Background
WearTheCosmos.inFounder
Oct. 2024Bengaluru, Karnataka, IndiaFounder of WearTheCosmos.in – an online store created for astronomy and space enthusiasts, offering high-quality, custom-designed apparel, accessories, observation logbooks, and stunning posters that celebrate the beauty of the universe. Dedicated to inspiring a love for the cosmos through thoughtfully crafted products for stargazers of all levels
BoeingIT Manager - Application Development
Dec. 2022 - Oct. 2024Managing a software development, quality and deployment/ delivery team under Sales and Marketing division. As Product manager, executed collaborative roadmap refinements with
oversees business team, planned multiple program increments and delivered multi-
fold increased feature sets. Planned Long Term Business Plan to achieve continuous
streamlined flow of work packages achieving good balance with business priorities
and available resources.
Leading application development team under Sales & Marketing devision, responsible for
timely delivery of suite of products. With servant leadership, empathetical approach and
motivating teams driving team success and overall business stake holder success from
India.
BoeingLead Customer Success Specialist, Premium Support
Dec. 2019 - Dec. 2022Bengaluru, Karnataka, IndiaManaging regional airline customer accounts and helping them to succeed in implementing
and maintaining Jeppesen Crew Planning and Operational Products. Collaborated internally
with various stake holders to turn around the customer experience resulting in C-SAT score
of 91% during pandemic. Influenced process and methodologies and brought multiple
improvements which resulted increase in smooth customer success and experience.
Actively contributing to Innovation: Second price in UDAAN hack-a-thon event in 2020 and
participation in Swayam 2021.
GALE PartnersSr. Project Manager
Jun. 2016 - Dec. 2019BangaloreManaging multiple client accounts and ongoing projects with cross functional team. Established the tech support organisation from the ground up including, idea/proposal/buy-in, laying out the process, hiring, handling daily activities of tracking issues, managing SLA, client expectations and escalations, bringing in best practices and putting up client communication protocols.
Amber RoadProject Manager / Scrum Master / Software Development Manager
Apr. 2013 - Jun. 2016BangaloreExecuted multiple product releases in Agile/Scrum methodology as scrum master. Established a well-organized process around Agile/Scrum, involving product management, development, QA and business analyst teams located in USA and EU countries. Stabilized many products under crisis.
Amber RoadAssociate Project Manager
Jan. 2010 - Apr. 2013Successfully delivered many parallel product releases. provided cost effective solutions to the customer implementations. Devised and implemented many process improvements plans for both development and QA which eventually became organization standard. Exceeded the expectations in delivering high quality releases.
Sun MicrosystemsMember Tech. Staff
Nov. 2004 - Jan. 2010Bangalore Urban, Karnataka, IndiaInvolved in product developments of Java Enterprise Integration system and Hibernate plugin for NetBeans. Was responsible for integrating multiple products (Sun Java Application Server, now called Glassfish application server, Sun Java Message Queue and Sun Java Portal Server) into a single product suite offering called Java Enterprise Integration System. Involved in open source development (Sun Sponsored) to develop Hibernate plug-in for NetBeans IDE.
Sun MicrosystemsConsultant
Feb. 2003 - Nov. 2004Bangalore Urban, Karnataka, IndiaServed as consultant building a web based health monitoring and provisioning web application which is used by the field engineers worldwide to monitor and diagnose the servers at customer locations.
Indscape Softech Pvt LtdSoftware Developer
Apr. 2002 - Sep. 2002BangaloreImplemented J2EE enterprise customer account management application for Pronto Networks for their WIFI customers in USA
APTECH Computer EducationSoftware Trainer
Jan. 2000 - Apr. 2002BangaloreTrained students in Core Java, JavaScript and J2EE technologies.
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