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Work Background
Fidelity InvestmentsDelivery Enablement Lead
Jun. 2025Dallas, Texas, United StatesDrive efficient and effective delivery of team objectives through strategic planning, cross-functional coordination, and seamless execution. Work with stakeholders to define scope, translate product requirements into actionable deliverables and milestones, and ensure clear visibility into progress while steering projects to successful completion. Facilitate key delivery routines, providing guidance and expertise on methodologies such as Scrum, Kanban, and Lean to enhance team performance. Manage and mitigate risks, dependencies, and impediments across teams, ensuring smooth and consistent delivery pipelines. Leverage historical delivery data to identify opportunities for improvement, optimizing team dynamics, tools, routines, and organizational practices to maximize effectiveness. Maintain accuracy and transparency of delivery data in Jira and Jira Align, enabling reliable reporting and informed decision-making.
Fidelity InvestmentsProgram Manager / Principal Scrum Master
Nov. 2021 - Jun. 2025Memphis, Tennessee, United StatesFacilitate daily touch points, iteration planning, quarterly planning, and retrospectives to ensure continuous team collaboration and process improvements. Manage cross-functional teams to deliver high-quality software products using Agile and Scrum methodologies. Lead project planning, execution, and monitoring to ensure timely delivery of milestones, aligning business objectives with technical execution. Coordinate with stakeholders and product owners to define project scope, timelines, and deliverables to ensure alignment with business partners and priorities. Manage project process using tools like Jira, Jira Align, Confluence, and others while adapting to changes in scope or strategy as necessary.
Helmerich & PayneSenior Scrum Master / Project Manager
Feb. 2020 - Oct. 2021Dallas, TXResponsible for leading teams to success using agile methodologies for project management. Implemented traditional and non-traditional agile ceremonies across teams. Created an online center of excellence with continually updated documentation for reference. Designed, developed, and lead Product Owner training for existing and new Product Owners. Worked closely with Product Managers who were being transitioned into the Product Owner role. Successfully implemented new processes for cross-team collaboration with off-shore vendors and colleagues. Implemented processes that support the use of agile methodologies for the organization. Transitioned multiple software development teams from waterfall to agile methodologies.
Meritan, Inc.Board Development Committee Chair
Nov. 2019Dallas, Texas, United StatesEnsure Board is fully resourced to govern the organization. Ensure full participation and dedication of all Board members to the organization. Ensure continuous improvement of the Board.
First Horizon BankSenior Scrum Master / Project Manager
Jul. 2019 - Feb. 2020Provide Project Management / Scrum Master oversight for multiple teams and oversee deliverable schedules and budget. Responsible for overall product delivery management. Facilitate scrum ceremonies across multiple teams (Planning, Demos, Stand-Ups, Retrospectives, and Refinement). Designed, developed, and lead training workshops for new teams transitioning from waterfall to agile methodologies. Oversee Scrum process and coach the teams; facilitate transparency, inspection, and adoption. Collaborate with the Agile Center of Excellence by creating onboarding and training plans for new employees. Responsible for the transition of previous waterfall projects and teams to agile by training, breaking requirements into stories, and refining existing backlog. Oversee team delivery to coincide with roadmap commitments. Monitor and oversee project financials and budgets. Developed a continuous improvement plan to motivate and enable teams. Work with project sponsors, cross-functional teams, and other scrum masters/project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
Meritan, Inc.Member Board Of Directors
Dec. 2017Memphis, Tennessee, United StatesTake care of the organization by ensuring prudent use of all assets, including facility, people, and good will Ensure that the organization's activities and transactions are advancing its mission Recognize and disclose conflicts of interest Make decisions that are in the best interest of the organization Ensure that the organization obeys applicable laws and regulations, follows its own bylaws, and that the organization adheres to its stated purposes/mission.
ServiceMasterScrum Master / Project Manager
Mar. 2016 - Jun. 2019Greater Memphis AreaTrained team on Scrum and Agile best practices and methodologies. Create, update, and track team task/issues/dependencies using JIRA. Collaborate with other Project Managers and Scrum Masters to anticipate and mitigate dependencies. Collaborate with Marketing and Product Managers to define performance metrics and reporting needs. Contribute to company growth by increasing customer usage of iOS & Android platforms for eCommerce related functions. Increased eCommerce sales year over year through the adoption and implementation of new technologies for customer consumption. Designed and Implemented new processes to anticipate and address impediments to team delivery (cultural barriers, logistic challenges, requirements) thus reducing the amount of development downtime. Manage offshore development & business relationships by communicating weekly for status updates, news, and check-ins.
ServiceMastereCommerce Business Analyst I
Aug. 2014 - Mar. 2016Memphis, TNDevelop and support mobile and desktop A/B testing efforts by estimating sample sizes, administering tests setup, and analyzing results. Worked closely with key business stakeholders to gather, document, and execute requirements for approved internal and external projects. Collaborate with vendors and offshore resources on project status, scope, and budget. Document, communicate, and execute the enhancement recommendations from project managers and business. Effectively carry out the translation of business requirements into functional specifications to satisfy the business needs and necessary system modifications. Participate in college recruiting events and interviewing candidates. Manage all summer Information Technology interns.
ServiceMasterIT Business Solutions Intern
Jun. 2014 - Aug. 2014Memphis, TennesseeAssist with the Analysis, Design, Development, Testing, and Documentation of new software solutions. Development of new software as required by the company. Assist in estimation of task, identify possible obstacles and propose appropriate solutions. Follow company software data protection and security guidelines in developing software.
The University of MemphisIT Client Support Analyst II
Sep. 2013 - May. 2014Memphis, TNMaintain IT related databases. Troubleshoot micro computer systems. Assist remote users with software, hardware, and printer troubleshooting. Troubleshoot and resolve malware and virus issues for our remote users. Assist corporate users with application specific errors.
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