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Work Background
Equality Chamber Foundation ECFExecutive Director
Mar. 2024Washington DC-Baltimore Area
Equality Chamber of Commerce ECCDC - Metro Washington DCExecutive Director
Jan. 2024Washington, District of Columbia, United States
NVAA | Northern Virginia Apartment AssociationExecutive Director
Feb. 2020 - Sep. 2024Arlington, VirginiaAs Executive Director I oversee operations with a focus on driving organizational growth and revenue through new membership. Among a range of functions I plan and execute networking and educational events to increase member engagement. I coordinate and lead Board of Director’s and committee meetings, and plan and administer the annual operating budget. I also provide regular reports and updates to the Board. A few key achievements in this role include: ☛ Designed and launched a new company branding and website in the first 100 days of tenure. ☛ Revamped the social media platform and grew the follower base by 116% in the first six months. ☛ Led the efforts to successfully reinstate NPO status to the organization on the local and state levels. ☛ Increased membership in the first nine months by 10%. ☛ Built up the pipeline of potential non-members by 150% in the first six months. ☛ Tripled annual revenue for Golf Classic in only four months as compared to the previous year. ☛ Drove up revenue by 60% and cut costs by 25% in the first year. ☛ Restructured the Membership Committee and formed the Marketing Committee and Advocacy Committee. ☛ Set up all events to be managed virtually during the COVID-19 pandemic.
Encore Engagement Solutions LLCCHIEF STRATEGIST & OWNER
Jul. 2019Falls Church, VAAs Chief Strategist I provide management consulting to help client associations, affiliates, chapters, and special interest groups achieve operational success. A few key achievements in this role include: ✪ Guided clients in all aspects of organizational structuring including strategic planning, relationship building, member acquisition and retention, member benefits and activities, meetings management, website design, member portal development, database management, and bylaw compliance. ✪ Directly trained and supported client personnel including leadership training. ✪ Recruited, trained, and supervised volunteers.
GBTA | Global Business Travel AssociationSENIOR DIRECTOR, MEMBERSHIP, VOLUNTEER RELATIONS
Apr. 2019 - Jul. 2019Alexandria, VirginiaAs Senior Director I administered the global volunteer budget, 14 committees, and the mentor/mentee program comprising 1,100+ member volunteers. Among other functions I communicated regularly with the Board of Directors and organizational leaders to establish and align business goals. A few key achievements in this role include: ◆ Led the planning and execution of several annual events such as Ladders Program and Committee Summit, Quarterly Chapter President Council Meetings, and the Chapter Leadership Summit with an average attendance rate of between 50 to 200 members. ◆ Trained and supervised two direct reports in providing marketing services to 40 chapters and 14 committees. ◆ Mentored and managed three direct reports in delivering membership assistance and support to 10,000+ global members. ◆ Developed and implemented a strategy to optimize services and processes for the Volunteer Relations department and increase member engagement. ◆ Created and introduced new programs, processes, and practices to support members and grew the member base at both the local and international levels. ◆ Designed and launched a successful national sponsorship program. ◆ Maintained the organization’s association management software (AMS) platform.
GBTA | Global Business Travel AssociationDIRECTOR, VOLUNTEER RELATIONS
Mar. 2018 - Mar. 2019Alexandria, VAAs Director I provided a range of operational support to 39 chapters and affiliates for membership acquisition and retention, event marketing, tax filing, bylaw review, and other areas. A few key achievements in this role include: ► Served as key liaison to the Association’s headquarters, chapters, and affiliates totaling ~5,000 members. ► Spearheaded the redesign of all chapter websites to align with the new Association website. ► Delivered keynote presentations on member benefits to chapters and affiliates.
GBTA | Global Business Travel AssociationSENIOR MANAGER, VOLUNTEER RELATIONS
Jan. 2017 - Mar. 2018Alexandria, VAAs Senior Manager I assisted the Chief Marketing Officer and Executive Director in daily operations and special projects. Selected achievements in this role include: ■ Led several initiatives that increased chapter membership, boosted satisfaction ratings from committee members, and improved overall volunteer and member experience.
GBTA | Global Business Travel AssociationMANAGER, CHAPTER & COMMITTEE SUCCESS
Mar. 2015 - Dec. 2016Alexandria, VAAs Manager I developed and implemented strategies to build a strong network of GBTA chapters across the U.S. Among other functions I provided support to board-approved GBTA committees and task forces. I also assisted in implementing plans focused on the consistent delivery of core competencies, membership growth opportunities, and overall member satisfaction. Selected achievements in this role include: ■ Transformed 15 affiliates into full chapters by promoting benefits and fostering trust among volunteers. ■ Increased all-access membership to ~1,000 members across the U.S. ■ Developed and implemented new procedures for the volunteer application process.
Sage HospitalityTASK FORCE SALES MANAGER (CONTRACT)
Mar. 2014 - Jul. 2014DoubleTree Suites Minneapolis
Hotel Ivy, a Luxury Collection HotelMANAGER OF INDIVIDUAL BUSINESS TRAVEL SALES
Apr. 2011 - Dec. 2013Greater Minneapolis-St. Paul Area
Accor - Sofitel MinneapolisMANAGER OF INDIVIDUAL BUSINESS TRAVEL SALES
Apr. 2007 - Apr. 2011Bloomington, MN
Accor - Sofitel MinneapolisASSISTANT DIRECTOR OF REVENUE MANAGEMENT
Jan. 2006 - Mar. 2007Bloomington, MN
Accor - Sofitel MinneapolisReservations Sales Supervisor
Dec. 2004 - Dec. 2005Bloomington, MN
Chanhassen Dinner TheatresReservations Sales Agent
Dec. 2003 - Dec. 2004Chanhassen, MN
Guthrie TheaterAssistant House Manager & Bar Supervisor
May. 2001 - Dec. 2003Minneapolis, MN
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