Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✔️100%
IT
🎥100%
Entertainment
📞100%
Call Center
Geos
Work Background
Anjarwalla & Khanna | ALNCIO/Head, Innovation and Technology
May. 2022Nairobi, Kenya• Developed and executed a multi-year digital transformation road map and Artificial Intelligence Strategy based on the business aspirations. • Provided vision and leadership to the technology and innovation team leading to the award of Best Use of Technology in Africa 2022 and 2023 by Africa Legal Awards
• Sponsored, drove and led the iso27001/27701 certification program for ALN Kenya in 2024
• Together with 18 others, participated in a successful ascent of Mt Kenya in February 2024, to commemorate our 70 year anniversary
• Participated in the white-water rafting challenge (2023 and 2024) as part of the efforts in raising funds for Cancer awareness and treatment under the Faraja Cancer Trust
• Provide Technology advisory services in partnership with our affiliate, Adili Africa Risk Advisory including AI and Digital Transformation Strategy formulation advisory to equip senior executives, boards, and IT leaders with the insights, tools, and leadership support needed to navigate complexity, accelerate transformation, and maximize technology ROI
One Acre FundDirector, Information Technology Operations
May. 2019 - May. 2022Nairobi• I directed IT Operations strategy for the organization - 10 countries, 7000+ staff, 1,300,000 farmers • I planned and deployed a cloud PBX in Kenya and Rwanda to ensure business continuity for the Call Centers during the COVID pandemic
• I planned, executed and maintained a mobility strategy to serve 7000 field officers across 6 countries in East and Central Africa.
Plan2Action - Practical Business Planning AdviceDigital Transformation Consultant
Jan. 2018 - May. 2019Nairobi• I provided consulting services to the not-for-profit sector and particularly in ICT for development (ICT4D).I also provided information assurance and Enterprise Information and Technology governance consultancy to SME's in East Africa.
• I formulated digital transformation strategy roadmaps and strategies to 10+ small to mid-size legal firms in Nairobi
Marist International University CollegeAdjunct Lecturer, Management Information Systems
Aug. 2017 - May. 2019NairobiI provide opportunities for students to grow their knowledge of the tools that modern digital technology affords them and enhance their ability to use the same in solving today's life challenges.
World VisionRegional Director of IT
Jan. 2016 - Jan. 2018NairobiAccomplishments: • Provided overall IT leadership for 9 IT Managers and 65 IT staff • Crafted an ICT4D strategy for East Africa in liaison with the Global office • Provided a strategic interface between business and IT in the region. • Was accountable for end to end delivery of IT services in region
• Executed the ICT emergency response plans for fast-onset and slow onset disasters in East Africa
Airtel AfricaHead of Technology Operations
Jul. 2015 - Dec. 2015Nairobi, Kenya• Provided strategic and operational direction for the business support systems (BSS) used by Airtel Kenya • Ensured all client systems were fit-for-purpose and aligned with business requirements • Maintained security and availability of all systems including BSS and OSS systems.
Airtel AfricaProgram Manager - Customer Experience Projects
Jun. 2014 - Jul. 2015Nairobi, KenyaAccomplishments: • Oversaw the transformation of 6 major billing and CRM systems in 6 territories across Africa. • Oversaw the transformation of key tactical customer experience systems/processes across 17 countries
• Formulated project requirements and scope by engaging with both the Airtel Africa group business team and the respective country business teams • Kept track of project progress against Annual plans as well as managed any escalations for support • Mentored and coached Project Managers across key hubs across the Airtel Africa footprint
CellulantHead of Technology
Aug. 2013 - May. 2014Nairobi, KenyaAccomplishments: • Oversaw the development and implementation of key customer e-commerce solutions e.g. Jambojet Online ticket purchase solution • Led the Kenya technical team in bid response for revenue management for Nairobi City • Led the Kenya technical team in developing digital banking strategies for major financial institutions • Led the Kenya technical team in developing digital banking strategies for various financial institutions in Kenya
• Maintained the availability of the e-commerce platform at 99.99%
Microsoft CorporationSenior Service Delivery Manager
Mar. 2008 - Jul. 2013NairobiAccomplishments: • Developed and Implemented recommendations for IT operational improvements concerning incident, change, problem and release management. • Proactively contacted customer, partners, and/or Microsoft project teams and offered assistance, resulting in optimization of services • Led the local consulting pre-sales team in articulating the value proposition of contracted proactive and relationship services. • Played a key part in the development of enterprise solutions for various multi-national organization in East and Central Africa focused on security, unified communications and collaboration. • Prepared roadmaps, in conjunction with Cloud Solution architects, for the migration of customer solutions to private, public and hybrid cloud environments.
Kenya AirwaysIS Regional Support Manager
Mar. 2007 - Mar. 2008Nairobi, KenyaAccomplishments: Team Leadership and cost center management: • Managed a team of 4 middle-level IT Managers stationed in 4 hubs around the world. • Prepared and managed budget for the Regional support section with significant cost savings due to innovative support measures taken. • Ensured growth of staff members through relevant and appropriate training • Maintained global enterprise departure control, dispatch and passenger sales solutions across the 4 operational hubs – London, Dubai, Johannesburg and Lagos.
• Carried out regular performance appraisal in line with agreed key performance indicators for staff reporting to me. • Coordinated quarterly review meetings with IS Regional Coordinators and Service delivery Manager • Managed the provision of weekly reports on service delivery • Identified, trained and commissioned IT business support champions in an at least 15 country offices • Established Operation Level Agreements with the Service Level Management Team
Kenya AirwaysOffice Automation Team Leader
Oct. 2001 - Mar. 2007Accomplishments:
Managed the outsourced desktop service spanning the entire Kenya Airways enterprise (1500 PCs)
Managed a support team of over 20 personnel across 4 geographical regions
Provided copiers to the entire corporation on lease basis and maintained as per the SLA
Managed Antivirus and patch deployment as per the IS policy
Implemented company-wide patch management solution based on SMS 2003
Managed and controlled the budget for the office automation section
Upgraded all desktops to Windows XP Pro
Refreshed all PC’s over 5 years old within the provided timelines and allocated budget.
Implemented printer management and provided reports to all Cost Centre managers
Implemented thin clients in two major functional areas to reduce costs and increase functionality whilst enhancing security.
Kenya AirwaysSystem Support Specialist/System Administrator
Jan. 2001 - Oct. 2001NairobiAccomplishments:
• Provided e-mail system administration and policy framework determination.
• Deployed Enterprise Antivirus Administration for a 800+ user network
• Streamlined administration of the internet system
• Disaster recovery planning (DRP) and implementation on Internet, Antivirus and Email systems
• Maintained and monitored leased lines
• Managed external contractors as regards the three above systems
• Provided telephone support and onsite support to Kenya Airways users on the above systems
• Tested, implemented and maintained a Suse 7.0 Linux firewall
• Provided System documentation and outlined policies
Fintech Kenya LtdSystems Engineer
Mar. 2000 - Jan. 2001NairobiAccomplishments:
Carried out installation of BackOffice Suite, system administration, hardware and software troubleshooting.
Mission Aviation FellowshipCustomer Support Technician
Feb. 1999 - Mar. 2000NairobiAccomplishments:
•Provided first level support to users of the MAF-Kenya voice and data network
•Provided users of the MAF-Kenya information services with technical assistance in regard to the year 2000 problem
•Recorded all customer requests and complaints and providing a timely response, assigning or escalating such incidents as necessary
•Provided installation, training and support services to electronic mail customers
Intch is a Professional Networking App for the Future of WorkSee more people like Sammy on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
23
Imaging technologist
24
Technical Services and Valuation Manager @ Solvit Ltd
16
Operations Manager @ Beaudivas Haircrafts Ltd
169322 people
16
Operations Manager @ Beaudivas Haircrafts Ltd
20
Customer Experience Manager
49
Client Coordinator