Vyaire MedicalInternational Sales Support Coordinator
Feb. 2019 - Oct. 2021Mettawa, IL• Researched, resolved, and communicated with international customers to address complex inquiries regarding registration, pricing, Incoterms, freight, disputes, and order status. • Identify ways to improve workflow and procedures to increase productivity • Responsible for compliance of orders related to product registration globally. • Maintain multiple intercompany tools that assist with ever-changing product replacements, etc. • Liaison between several departments including inventory, distribution center, regulatory, Global Trade, and management. • Conducted training of all international work processes and procedures to allow for timely transition to outsourced affiliate. • Prepared training documents, for international order process, for both ERP systems. • Processed 300+ orders monthly for International Distributors with excellent accuracy and attention to detail. • Implemented new pricing procedure for two ERP systems, including all countries and distributors.