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Work Background
St. Croix Custom Pools, L.L.C.Office Manager
Feb. 2020 - Jan. 2021Conroe, Texas, United StatesManaged day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars. Supervised administrative staff, driving front office operations and continuous workflow. Implemented office procedures, creating streamlined processes. Developed and monitored office budgets and processed payroll. Established relationships with external partners to facilitate business operations. Administered bookkeeping functions to generate invoices and handle accounts payable and receivable. Identified operational process inefficiencies to recommend necessary improvements.
StaplesAccount Manager
Mar. 2007 - Oct. 2017EXPERIENCE Staples, Inc., Houston, Texas | Staples.com Strategic Account Leader, March 2007 to Present - Manage sales growth – Increase profit margin – Product category penetration within my Book of Business – Account segments include Healthcare / Education / Corporate Enterprise. - Analyze sales trends to develop strategy for account growth – Maintain account contact relationships – Interface with U.S. and International executive purchasing management. - Manage program implementation for new accounts – Prepare and lead quarterly business reviews for accounts – Utilize Salesforce to track and plan account activities.
JP Morgan, Chase BankBranch Manager
Dec. 2005 - Dec. 2006VP. Kingwood, Texas -Actively identified, coached, developed, motivated and supported employees so that they can provide superior service to every customer. -Achieved a positive employee experience and built a high performing team that prioritized controls and drove business results. -Set employees up for success by setting clear objectives for the branch and for each employee, and monitored progress by tracking results. -Developed individuals’ skills and helped them plan their long-term career goals within the company. -Recruited top talent exercised the ability to forecast staffing/scheduling needs to ensure adequate staff is on hand to support our customers. -Provided (and educated) customers on additional ways to access the bank, including Chase Mobile and Online services. -Improved revenues and expenses and grew the business, while exceeding customer expectations. -Ensured that the branch team complied with policies, procedures and regulatory banking requirements. -Set annual Branch Budget and managed branch P&L to positive YOY growth each year. -Established and maintained effective relationships with customers, business partners, staff and members of the community.
Wachovia BankBranch Manager
Jan. 2005 - Dec. 2005I was part of the Texas start up team recruited to plant and manage the founding Wachovia branches in and throughout Texas footprint. -Managed planning, building, hiring and opening of 19 branches in and around Houston, Texas. -Managed 4 separate branches for Wachovia in 2005 as startup branch manager then bringing on board the permanent branch manager.
Washington Mutual BankBranch Manager
Mar. 2003 - Jan. 2005Managed both in-store locations and freestanding locations within my time here. -Managed the building, hiring and training of 2 freestanding locations. -Awarded VP promotion in my first 3 months with WAMU as recognition of my growth and reconciliation skills of the branch I first managed that was going to be closed due to profit loss. The branch remained open and began to profit within my first 60 days. -Managed P&L for branch.
Klein Bank and TrustPersonal Banker/In-Store Branch Manager
Jun. 1999 - Mar. 2003Started as a Personal Banker and was promoted to a In-Store Branch Manager and Floating Teller Manager within first 12 months. -Managed a staff of 16 people to branch goals and budget while also helping them plan their personal goals for growth and advancement within the company
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