Compassion InternationalInternational Trip Planner
Jan. 2014 - Jul. 2021Colorado Springs, Colorado Area● Planned over 200 international exposure trips for premier organizational partners to 16 countries.
● Managed customer service team interfacing with constituents and partners towards preparation, training and implementation of trips designed to lead to deeper engagement, advocacy, and fundraising.
● Interfaced with staff in 15+ foreign countries to establish global processes for daily workflow to meet logistical and programmatic demands for each trip.
● Produced daily data entry in Salesforce for recordkeeping and outcome tracking across departments.
● Built multi-year relationships with partners and donors to preserve engagement and retention resulting in 70x giving compared to non-participant partners.
● Brainstormed custom trip experiences designed to meet fundraising goals set by marketing account owners to fulfill unique needs for high level partners.
● Selected to oversee a working group to research, pitch, implement, and train a 54 person department on a project management solution designed to streamline all internal operations.
● Pivoted during the COVID pandemic to participate on a global project management team to create and launch a new virtual product offering connecting supporters and beneficiaries via Zoom.