AccentureManagement Consultant
Oct. 1995 - May. 2000London, United KingdomKey Achievements and responsibilities Successfully completed several ERP implementation, process re-engineering and organisation design projects Gained experience of several blue-chip clients through consulting experience in the financial services, telecommunications, pharmaceutical and utilities industries Major areas of practice: change management; organisation design; internal and external communication (design and implementation); culture analysis; stakeholder analysis; leadership development; process design and re-engineering; roles and responsibilities definition; HR; training (design and implementation); corporate strategy; e-Commerce Major projects worked on include: Prudential Customer Management Programme Participated in all cycles of £120m, 3 year Siebel CRM programme Carried out research with end-users as part of systems requirements phase Participated in 'build' team to design and then test system Developed modules of training programme Carried out sales-person training sessions at branches across UK Designed and rolled-out communication programme to help Prudential manage the change BT Customer Services Successfully led six person Culture Analysis & Change team Planned and carried out comprehensive Culture Analysis of 40,000 person BTCS organisation Involved running an extensive programme of workshops, surveys and questionnaires. The findings were summarised in a report which I presented to BTCS senior executives Planned and ran New Culture Kick-Off Event for new Chief Executive. Audience: 200 senior executives within BT Analyst roles; large implementation programmes General project management skills: project planning, estimating and budgeting; issue resolution; status reporting; management of change request processes