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Work Background
XD InnovationFinance Operations Manager
Dec. 2022• Served as the Finance Lead for Europe at XD Innovation, overseeing payroll processes for timely employee compensation. • Conducted bank reconciliations and managed payments, ensuring financial integrity across operations. • Streamlined onboarding, contract building, and visa management, significantly enhancing new hire efficiency. • Oversaw month-end processes, including tax handling, contributing to improved financial reporting accuracy.
Granite Underwriting LimitedBank Reconciliation and Refunds Accounts Assistant
Jun. 2021 - Dec. 2022Remote• Daily bank reconciliation tasks including the reconciliation of both accounts payable and accounts receivable transactions, query solving, reporting and refunds.
• Managing the banking reconciliations of a large book of customer finance accounts.
• Using my growing knowledge of Microsoft Excel to make processes quicker, easier, and more accurate
• Working through outstanding legacy queries to get unreconciled item backlogs down • Reporting to senior management on all progress and sharing thoughts and ideas on how to be more efficient as a team
• Training newer members on the team on all processes and reporting to management on their progress
Granite Underwriting LimitedAdministrative Accounts Assistant
Dec. 2020 - Jun. 2021Newcastle upon Tyne, England, United Kingdom● Investigating and resolving queries which arise out of the daily customer payments by cross-referencing the bank recs. ● Managing and processing all the team’s refund requests ● Helping other members of team by posting customer payments to their accounts during busy periods whilst keeping on top of my own workload ● Answering direct queries from other members of staff and management regarding the bank recs or refund processes
● Providing training regarding reconciliation queries and refunds
● Regularly sharing thoughts and ideas on how to work more efficiently, for example, changing the refund process after noticing some efficiency issues
Preferred Management Solutions (PMS) LtdOperations Assistant
Aug. 2019 - Oct. 2020Hebburn, England, United Kingdom* Account management of a large book of business.
* Complaint handling and problem solving.
* Deployment of field employees to end users strategically aligning with prioritisation, company revenue and asset availability.
*Fast paced and dynamic working environment.
Clintons (AG Retail)Sales Assistant
Jan. 2018 - Jul. 2019Leeds, West Yorkshire, United Kingdom*Day to day running of the store in a retail environment.
*Complaint handling
*Design of window displays to enhance seasonal product sales and call to actions to increase walk in trade.
*Customer Service.
*Stock Control
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