Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
HalodocResolution Specialist
Apr. 2022- Monitoring of technical and non-technical issues impacting TPA/insurance members - Liaising between ops team (membership administration, claims, etc) and account managers to resolve outstanding issues from clients - Maintaining daily log of technical and non technical issues
InfluxCX Analyst
Nov. 2021 - Apr. 2022- Creating and delivering reports and templates centered around CS Agent's KPI - Highlighting deviations and unmet targets for stakeholders to review. - Analyzing possibilities of reasons for performance variations and delivering the result as insights and observations.
InfluxService Delivery Manager
Aug. 2020 - Feb. 2022As a Service Delivery Manager, my key deliverables are as follows, but not limited to: - Consistently deliver services that exceed client's expectation - Harbor an environment that supports team working productively and excellently - Build proactive communication and drive result collaboratively with other DMs and stakeholders - Well contribution in expansion whilst minimizing revenue leakage
InfluxClient Team Leader
May. 2019 - Aug. 2020Responsibilities as a CTL: - Develop a full understanding of client expectations and requirements - Fully exploit all opportunities to grow our share of output, including into other services (e.g. chat or phone support) - Communicate effectively with the client via face to face, phone, slack, email or any other format the business might prefer - Identify areas of improvement and provide task relevant feedback (praise and criticism) and/or training programmes to Customer Service Agents - Proactively ensure sufficient Customer Service Agents are rostered to meet client demand - Work closely with off hours Team Leaders so that the service meets client requirements - Effective management the attrition and transition of Customer Service Agents to/from your clients - Communicate problems (including bad news and systemic issues) early to your Delivery Manager and Client Success Manager - Generate confidence (including to Sales) in relation to the on-boarding of new clients
InfluxJunior Operations Manager
Jan. 2017 - May. 2019Malang, IndonesiaCoordinate, train, and motivate agents to deliver consistently high quality customer support to our clients customers.
Influx, IncCustomer Support Agent / Client Captain
Sep. 2015 - Jan. 2017Malang Area, East Java, IndonesiaInflux offers support operations on demand. Only pay for responses per month, with the whole package provided: people, training, management, data, insights. As an agent, my responsibilities include, but not limited to: 1. Read and answer customer tickets according to the client’s protocols and procedures; 2. Keeping self-updated on Influx’ policies and the client’s protocols and procedures; 3. Support the performance of the pod, including but not limited to maintaining a positive working atmosphere, helping other agents with difficult tickets/taking on new clients, communicating issues to team/pod manager. Responsibilities as a Client Captain: 1. Plan, monitor, and influence the service that Influx is delivering to a client; 2. Contribute to higher quality output from agents; 3. Contribute to clients feeling confident in Influx’ service
Tenma IndonesiaProject Engineer
Mar. 2015 - Sep. 2015Greater Jakarta Area, IndonesiaManaging new product development stage from trial to mass production.
Intch is a Professional Networking App for the Future of WorkSee more people like Aditya Janitra on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
882476 people
15
Administrative Business Partner @ Google
15
Proprietor/Owner @ RHOZLE JONAHS ENTERPRISES
22
Data Entry
141885 people
17
VP Client Solutions
19
Technical Support Specialist @ AAA
15
Program Manager