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Work Background
Thermo Fisher ScientificSr User Experience Researcher
Mar. 2022Supports the UXR team in shaping user experiences for complex biotech products, including chromatography and mass spectrometry tools, sustainability workflows, packaging, and handheld analytical devices. Leads research on long term projects and special initiatives. Assists in scoping large-scale projects with analytical business units to ensure alignment with user-focused goals and strategic objectives.
AllstateSr User Experience Research
May. 2018 - Mar. 2022Lead UX researcher on efforts for Allstate Roadside Services. Supported relationship with key automotive partners. Conducted competitive/heuristic reviews of digital/mobile flows, infotainment head units, in-dash computer systems. Helped assess accessibility of products. Assisted through-put on purchase flows. Knowledge Management focused: data asset organization was a key responsibility. Provided UXR lead support for Initiatives related to online sales, dealer services. Workshoped data structure and knowledge database that connects research initiatives and data assets across the company. Managed a UXR team tool: tracks budget, point of contact, team training. Prioritized fostering positive, healthy team culture and collaboration via planning and designing team events. Growth minded: dedicated to contributing/creating a supportive, positive, and healthy team atmosphere.
Lowe's Companies, Inc.User Experience Researcher
Sep. 2017 - Feb. 2018Contract position - assisted with user research on new point of sale software. Working largely indendently, I planned, executed, and analyzed user research on GUI, web, and mobile platforms. Advocated for user participants at head quarters, often encountering obstacles within the company. Established excellent rapport with all usability participants in-store, with customers & store staff/managers/personnel. Led user research in store, focusing on the collective in-store retail experience.
Liberty Mutual InsuranceUser Experience Engineer
Jan. 2015 - Sep. 2017I assisted the Digital Experience team with UX testing and research, on a variety of online Personal Insurance products. Primarily, I supported the UX team in u-Test design and research, test moderation, evaluation, and data analysis + synthesis. Worked with DX Communication team and others on incorporating UX standards into project conception and evolution.
MIT MuseumExhibitions Research Intern
Jun. 2014 - Oct. 2014User research on museum patron interaction with exhibitions. Looking for opportunity to improve interaction with the space and engagement with special exhibition installations. Prototyping of design improvements and analysis of user population are primary responsibilities.
VistaprintUser Experience Intern
Jan. 2014 - May. 2014Assisted with UX research, test design, and test data analysis. Focused on design best practices and contributed research to UI library. Used Visio software to replicate design of interface controls for UI library. Delivered summary analysis of usability evaluation design research to business owner for site specific improvements.
IBMUser Experience Research Design Co-Op Lab
Dec. 2012 - Dec. 2013Assisted with research, testing, and measurement of social software and cloud based products. Recruited test users. Designed, developed, and moderated heuristic evaluations of cloud software systems. Focused on design and visualization of system to make influential aesthetic improvements that enhance system functionality, usability, and accessibility. Delivered summary analysis of usability evaluation design research to remote usability design team.
Harvard Business School, Executive EducationAssistant to Coordinator, Corporate Relations and Market Development
Oct. 2012 - Dec. 2012Office assistant to Executive Education and Corporate Relations Directors. Market research projects.
Bentley UniversityManaging a User Centered Design Team
Sep. 2012 - Dec. 2013Collaborated on various UXR consulting projects through graduate courses at Bentley. Fall 2013: Scrum master of remote team of usability specialists. Led project focused on developing web content and site structure for a financial services company. Led development of project and development, coordinated schedules with client and team. Focused on leading the team to develop a series of low to hi fidelity prototype design across platforms and form factors. Team designs successfully incorporated client feedback to match chief objectives.
Cambridge Community TelevisionCommunity Development Intern
Sep. 2012 - Nov. 2012Organized and catalogued yearly fundraiser donations.
Assited with graphic design of fundraiser materials.
Twin EngineSocial Marketing Intern
Jul. 2012 - Aug. 2012Provides assistance with web and social marketing based prospecting research, strategy, and concepting.
Harvard Graduate School of DesignCareer Disco Student
Jun. 2012 - Jul. 2012Study Landscape Architecture and Urban Design through lecture and intensive studio projects focused on design thinking and hand drafting techniques.
Hollaback! ChicagoCo-Director of Chicago Chapter
Apr. 2011 - May. 2012Assisted international non-profit web campaign with foundation of Chicago chapter. Assisted founding team of three members to manage and maintain web forum for victims of sexual "street" harassment and gender based violence. Provided community based platform inspired to incite harsh legislation on "soft" violence such as gender based sexual harassment.
The Art Institute of ChicagoAcademic Coordinator, Continuing Studies Office
Mar. 2010 - May. 2012Lead enrollment services coordinator for department consisting of three enrichment programs for 3,200+ students.
Traveled nationally as a campus representative to recruit top high school artists for summer programs.
Offered recommendations for improvements to the online services. which instigated a significant overhaul of the Continuing Studies’ online presence and revised the online registration process.
Fostered student relationships through advising efforts that contributed to enrollment raising 3% during institutional layoffs and departmental staff turnover.
Assisted in editing marketing incentives (print/web), including content for regional campaign distributed in The New York Times, The Chicago RedEye, The Chicago Sun Times, The Chicago Tribune.
Supervised a fleet of 3+ undergraduate student workers; trained staff for clerical support.
Reviewed financial aid and merit scholarship applications and distributed all financial awards.
National Runaway SwitchboardCrisis Hotline Volunteer
Feb. 2010 - Apr. 2012Fielded calls regarding sexual assault/exploitation, homeless youth, youth in crisis, suicide etc. Provided resources and action to youth in crisis.
40 Hour training completed April 2010.
The Art Institute of ChicagoAdministrative Assistant, Ceramics, Performance, and Sculpture
Jan. 2010 - Mar. 2010Direct office assistant for Department Chairs.
The Art Institute of ChicagoOffice Coordinator, Student Affairs and Academic Advising
Oct. 2009 - Dec. 2009Lead office assistant to Dean and Academic Advising staff. Managed high volume office. Coordinated departmental schedule and undergraduate student records.
The Art Institute of ChicagoAdministrative Assistant, Accounting, Development Operations
Apr. 2009 - Sep. 2009Updated office work flow system. Maintained records from membership sales and entered member data into Raiser's Edge database.
Vermont Studio SchoolArtist in Residence
Mar. 2009 - Mar. 2009Received grant to study and paint in Vermont wilderness.
Office assistant during month long studio art residency.
The Art Institute of ChicagoVisitor Services Assistant
Jan. 2008 - Feb. 2009Provided assistance to 10,000+ daily museum visitors; supervised coat check for major museum events.
Skillfully sold memberships to patrons, leading department to surpass monthly sales goals.
YWCA Rape Crisis HotlineCrisis Hotline Volunteer
Jan. 2007 - Aug. 2009Fielded calls regarded gender based violence and sexual assault.
60 hour training completed April 2007.
Chicago Art Dealer's Association/Chicago Gallery News MagazineEditorial Intern
Sep. 2006 - Dec. 2006Assisted with publication of quarterly arts magazine.
Redmoon Theatre ChicagoBuild Shop Intern
Jan. 2006 - May. 2006Built set for industrial opera, "The Golden Truffle."
Museum of Contemporary Art ChicagoMember Relations Intern
Aug. 2005 - Dec. 2005Helped coordinate opening gala, "Tropicalia."
New Orleans Conservation GuildConservation Intern
May. 2003 - Jun. 2003Shadowed art conservators, worked with delicate materials, assisted studio materials catalogue, equipment. Administrative support.
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