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Work Background
Leonard Newman- Federal ContractorBusiness Management Analyst
Jul. 2022 - Apr. 2025United StatesSupported the Chief of Staff, Executive Leadership, and Chief Scientist by driving seamless execution of executive operations and strategic initiatives. Managed complex calendars across multiple time zones, optimized scheduling workflows, and ensured alignment with shifting priorities and mission-critical engagements. Led high-level administrative functions—including briefing development, status reporting, and FOIA coordination—while orchestrating official communications and stakeholder engagement across internal and external platforms. Directed comprehensive travel logistics and expense reconciliation, ensuring compliance with federal guidelines. Streamlined executive correspondence, triaged high-priority items, and maintained leadership email alignment. Developed SOPs, performance metrics, and operational trackers to support data-driven decision-making. Played a critical role in staffing support and enterprise-wide process improvements, reinforcing organizational readiness and excellence.
RIVA Solutions, Inc.FAA Federal Contractor
Mar. 2020 - Jul. 2022Atlantic City, New Jersey, United States
Leonard Newman Unlimited- Federal ContractorFAA Service Desk Lead
Aug. 2018 - Feb. 2020United StatesDirected comprehensive customer service operations across multiple communication platforms (Help Desk, CAIRS, Air Shuttle), ensuring SLA adherence and enterprise-wide consistency. Acted as escalation lead for urgent requests, initiating rapid, cross-functional response strategies. Authored and optimized SOPs to align service delivery with evolving organizational needs. Oversaw high-volume data management and produced analytical reports to guide space utilization and project planning. Managed complex Air Shuttle logistics while delivering trend-based insights to leadership. Conducted regular timecard data analyses to identify workload patterns and support proactive resource planning, reinforcing operational efficiency and executive decision-making.
Crown Consulting, Inc.Administrator
Dec. 2017 - Aug. 2018United StatesDelivered high-level executive support across FAA program operations, including calendar management, meeting coordination, and stakeholder communications. Strategically managed complex schedules for leadership and technical teams, balancing shifting priorities across procurement, compliance, and reporting functions. Oversaw quality control documentation by drafting and maintaining the Quality Control Plan, SOPs, and compliance checklists to ensure procedural accuracy. Executed full-cycle procurement activities: tracked FAA purchase requisitions, sourced vendor quotes, and supervised order processing across internal systems. Partnered with technical teams to coordinate inventory controls, calibration schedules, and compliance documentation, Monitored project costs and deliverables, providing monthly forecasts to support strategic planning and budget management. Maintained training compliance, responded to vendor inquiries, and streamlined communication across purchasing workflows. Produced billing and reimbursement reports with meticulous financial documentation aligned to FAA contractual and corporate standards
Leonard Newman UnlimitedBusiness Analyst Federal Contractor FAA
May. 2015 - Dec. 2017Delivered executive-level administrative and procurement support by managing complex calendars, coordinating meetings across Program Offices and the Contracts team, and streamlining task execution aligned with federal acquisition regulations and internal policies. Supported pre- and post-award contract activities, including drafting solicitations, justifications, and business clearances. Served as strategic liaison, offering business guidance within delegated authority. Maintained monthly reporting metrics and a comprehensive task portfolio to ensure operational consistency, contract readiness, and informed decision-making. Analyzed Excel-based data and implemented action plans to advance program goals.
Community Reality MangementAdministrative Assistant
Jan. 2011 - Jan. 2013
Bally TechnologiesHuman Resources Generalist
Jan. 2005 - Jan. 2009
Borgata Hotel Casino & SpaCompensation Analyst
Jan. 2003 - Jan. 2005Atlantic City, New Jersey
Caesars Entertainment CorporationCompensation Benefits Analyst
Dec. 1999 - Dec. 2003Atlantic City, New Jersey
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