Manuela Steenvoorden

Coach, customer care manager @Erfal

GermanyFitness CoachMarketing📝 Influencer or BloggerConsultingEducation🏐 SportsNutritionistLife CoachingCustomer ServiceClient Relations SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdvisorCopywritingCopywriterProofreaderTranslatorInterpretation Specialist

Manuela Steenvoorden is a dedicated Coach and Customer Care Manager at Erfal, where she leverages over a decade of experience to enhance customer satisfaction and team performance. Known for her strategic approach and empathetic leadership, Manuela has successfully implemented innovative training programs that have increased customer retention by 30% over the past two years. Her passion for fostering a positive work environment has not only boosted employee morale but also positioned Erfal as a leader in customer service excellence. Outside of work, Manuela is an enthusiastic athlete, a dedicated personal trainer specialised in women in their (pre-)menopause and also provides weekly yoga and fitness classes.

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