Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Dell TechnologiesSenior Analyst
Dec. 2019Bangalore Urban, Karnataka, IndiaResponsible for managing various projects and program initiatives for the Managed Onboarding(MO) Program (previously known as GSAP - Global Services Associates Program) under the broader team of Audience Enablement under Education Services in Dell Technologies (Services & Digital Org). My key responsibilities include:
• Driving aspects of the Performance and Compensation Review (PCR) Process linked to GSAP (for those grandfathered into the process), own program relationships including HR Shared Services, HR IT, HR Ops & other key stakeholders.
• Partnering with GSAP/MO management team on execution of program management functions, including support of PCR processes & Operations related tasks.
• Managing overall program data, track new metrics to ensure data accuracy, provide ad hoc reports to the team and stakeholders & drive program processes.
• Analyzing & summarizing program metrics to represent program success.
• Developing tools and processes to support greater program initiatives.
• Preparing documentation and other communications for GSAP PCR and MO check-ins and related program processes as necessary.
• Co-ordinating and working with external teams on special projects as required.
RCI IndiaCoordinator
Jun. 2015 - Oct. 2019Bangalore Urban, Karnataka, IndiaJoined as Vacation Sales Consultant (VSC) in the member services team, as an outbound agent. Key responsibilities were to achieve a predefined number of bookings and member contacts on a daily and monthly basis. As a VSC, was part of various teams – exclusive team that catered to the services of members belonging to 2 particular Resort Groups, renewals team, and member onboarding and retention team. In April 2017, was offered a lateral promotion to work as a Coordinator in the Affiliate Services team as part of Client Servicing in the Business Development department. Managed various accounts (affiliates &resorts) in terms of member enrolments, additional inventory, maintaining strong relations with affiliates in order to achieve team targets and drive revenue. Responsible for communication between internal and external customers, handling and resolving check-in issues and queries.
My key responsibilities as a Coordinator: Maintaining good rapport with resorts/affiliates by assisting in member enrolments, updating resort profile/information, adding inventory, thus assisting in completion of financial targets of the larger BD team. Ensuring timely completion of daily tasks to ensure customer satisfaction with minimal to zero error. Arranging alternates, providing solutions for check-in issues from members, booking related queries from sales team with minimal to zero compensation payout to unhappy customers. Updating resort information from time to time, with a clear description of the concerned aspect to avoid confusion and set the right expectations.
My achievements: Assisted in an important initiative to enhance NPS ratings, contributing to an increase in scores from 38 to 42 within a year. Helped in the clean up the active database of members, to ensure unique contacts, hence, contributing to be able to reach out to maximum number members. Updated GST information for 100+ resorts in July 2017 within a span of 2 days.
Air India LimitedSummer Intern
May. 2014 - May. 2014Bangalore Urban, Karnataka, IndiaA familiarization with various departments within the company, understood the basic functions of the company’s GDS used for reservations and various tasks involved while booking an air ticket, and the various benefits of flying with the national carrier of the country.
Intch is a Professional Networking App for the Future of WorkSee more people like Andrea on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500206 people
26
Founder @ Pixel Vixel
79
MD-CEO @ SIR AADITYA SINGH SOCIAL SERVICES
104
Research and Development @ Advanced Centre for Treatment Research and Education in Cancer
134156 people
18
Founder @ Meesra
15
Senior Associate @ Genpact India Pvt Ltd
15
Consumer Insights and Business consultant