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Work Background
AcousticRegional Manager Customer Success EMEA
May. 2022London, England, United KingdomI currently lead and manage a team of CSM's based in the UK who are responsible for UK/IRE & EMEA regions.
AirshipRegional Manager, Customer Success UK & EMEA
Jan. 2021 - May. 2022London, England, United KingdomI currently lead and manage a team of CSM's based in UK & France and who are responsible for UK/IRE & EMEA regions. The Airship App Experience Platform is the only customer experience management platform focused 100% on helping brands master mobile app experiences. The Airship App Experience Platform uniquely enables product, digital and marketing teams to create and adapt rich in-app experiences on their own — without ongoing developer support or app updates — to more rapidly onboard app audiences, build user understanding for next-level personalization, and advance monetization goals through a data-led approach. The Airship App Experience Platform’s intuitive, visual UIs empower the entire brand team with code-free methods to generate more value from mobile app experiences, from optimizing cross-channel journeys for user re-engagement, to creating and testing app features and native in-app experiences that drive high value benefits for everyone involved.
AirshipSenior Customer Success Manager, EMEA
Oct. 2019 - Jan. 2021London, United Kingdom
AirshipCustomer Success Manager, EMEA
Jul. 2016 - Oct. 2019London, United Kingdom
AirshipSales Development EMEA
Feb. 2015 - Oct. 2019London, United Kingdom
European LeadersSenior Associate
Nov. 2014 - Feb. 2015London, United KingdomPart of the 360 Leaders group, EL’s innovative community approach to executive search and development gives them unrivalled access and insight into the worlds tech leaders. Our unique approach to connecting and developing talent through creating Hot Topics and our Business Leaders EL Academy means we have much deeper relationships and knowledge of the leaders in technology. www.europeanleaders.com
European LeadersResearcher
Jan. 2013 - Jan. 2015London, United KingdomPart of the 360 Leaders group, EL’s innovative community approach to executive search and development gives them unrivalled access and insight into the worlds tech leaders. Our unique approach to connecting and developing talent through creating Hot Topics and our Business Leaders EL Academy means we have much deeper relationships and knowledge of the leaders in technology. www.europeanleaders.com
John LewisOperations Specialist
Sep. 2011 - Sep. 2012SurreyI worked at Waitrose during my MSc. in order to fund my course. Responsible for keeping track of stock counts, stock reductions, store layouts, audit checks, promotional store changeover, dealing with inbound customer service calls and team leader for night shifts.
Nelson Bostock CommunicationsInternship
Jul. 2005 - Jul. 2005Bayswater, LondonIn July 2005 I had work experience for leading PR agency Nelson Bostock Communications in London. My responsibilities included customer conference and meeting arrangements, advertising space research, computer filing and taking part in customer PR progress calls.
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