Patricia Hainey - Housekeeping Manager, White Elephant Resorts

Housekeeping Manager @White Elephant Resorts

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Managed a team of 24 Housekeeping staff, overseeing daily operations and ensuring cleanliness and organization throughout the hotel. Collaborated with other departments to coordinate guest requests, special projects, and VIP accommodations Maintained inventory of cleaning supplies, equipment, and linens, ensuring adequate stock levels while minimizing waste Conducted regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards Resolved guest complaints or issues related to housekeeping services promptly and effectivel Managed front desk operations, overseeing a team of 25 front desk agents, bell staff, and recreation attendants and ensuring smooth check-in/check-out processes for guests Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction Conducted regular performance evaluations for front office staff, providing feedback on areas of improvement and recognizing outstanding achievements Maintained up-to-date knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests Implemented training programs on upselling techniques for front desk staff, resulting in an increase in upsell revenue Managed front desk operations, overseeing a team of 25 front desk agents, bell staff, and recreation attendants and ensuring smooth check-in/check-out processes for guests Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction Conducted regular performance evaluations for front office staff, providing feedback on areas of improvement and recognizing outstanding achievements Maintained up-to-date knowledge of hotel services, amenities, local attraction

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