Managed a team of 24 Housekeeping staff, overseeing daily operations and ensuring cleanliness and organization throughout the hotel.
Collaborated with other departments to coordinate guest requests, special projects, and VIP accommodations
Maintained inventory of cleaning supplies, equipment, and linens, ensuring adequate stock levels while minimizing waste
Conducted regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards
Resolved guest complaints or issues related to housekeeping services promptly and effectivel
Managed front desk operations, overseeing a team of 25 front desk agents, bell staff, and recreation attendants and ensuring smooth check-in/check-out processes for guests
Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction
Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
Conducted regular performance evaluations for front office staff, providing feedback on areas of improvement and recognizing outstanding achievements
Maintained up-to-date knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests
Implemented training programs on upselling techniques for front desk staff, resulting in an increase in upsell revenue
Managed front desk operations, overseeing a team of 25 front desk agents, bell staff, and recreation attendants and ensuring smooth check-in/check-out processes for guests
Developed and implemented training programs for front office staff to enhance customer service skills and ensure consistent guest satisfaction
Resolved guest complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
Conducted regular performance evaluations for front office staff, providing feedback on areas of improvement and recognizing outstanding achievements
Maintained up-to-date knowledge of hotel services, amenities, local attractionMore...