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Work Background
Stream Innovation LtdSoftware Developer
Jan. 2025
FlexClubSenior Software Developer
Oct. 2021 - Jul. 2025
Praekelt ConsultingSoftware Developer
Jan. 2016 - Jan. 2022Johannesburg Area, South AfricaI have had the opportunity to work on numerous projects ranging from e-commerce websites such as Kevro/Barron, telco web apps such as Tekom and MTN to the admin interface for Praekelt's chatbot platform, the Feersum Engine. These opportunities have allowed me to gain lots of experience in the application of tools and methodologies ranging from a progressive enhancement approach used in feature-phone development to modern, advanced React and Redux. Primary Languages and Tools:
. HTML5, CSS and Sass
. Javascript and React
. Redux
. Node.js
. Git
. Jira Primary Responsibilities:
. Build maintainable, responsive both web and mobile solutions as specified by design
. Design reviews
. Development estimations
. Clear and effective communication with designers and project managers
. Bug fixing and testing
Praekelt ConsultingControl Centre Manager
Jan. 2013 - Dec. 2016Johannesburg Area, South Africa. MSISDN and Error log tracking
. Control Centre Shift Roster Management
. Wiki Page Updates
. Client Correspondence
. Client Weekly Status Report Document updates and checks (Weekly Tuesday)
. CMS Channel / Content additions and management.
. Client and Server details documentation upkeep
. Client Channel Addition Change Control Planning/Implementation
. Control Centre workload management
. Procedure improvement on inter and external team working (ways of working)
. After hour technical Control Centre emergency support (3rd Line)
. Review Scope of Work documents to determine Control Centre service requirements for each new Campaign / Project
. Prepare Cost Estimates for Control Centre services for each Campaign / Project as per SoW
. Review the MPD for each Campaign / Project
. Follow up that Purchase Orders are created for the Control Centre services to be provided for each Campaign / Project
. Record the Purchase Orders received in the the Cost Estimates prepared for each BM team
. Update the Control Centre Financial Projections document used to track the profitability of the Control Centre on a month-by-month basis with the Cost Estimate values for each new Campaign / Project . Review the Cost Estimates against the actual time taken to complete activities for each Campaign / Project to ensure improved accuracy in the Estimates that are produced for the next Campaign / Project of similar size and scope
. Review the Retainer amounts against the actual time taken to complete activities for each Retainer to ensure improved accuracy in the Retainer amounts for the next financial period
. Work out Cost estimates for Control Centre work requests
. Make sure POs are received for incoming work
. Check retainer POs to make sure the current work is still covered.
Praekelt ConsultingControl Centre Co-ordinator
Jan. 2012 - Dec. 2016Auckland Park, Johannesburg. MSISDN and Error log tracking
. Handset Activation procedure and MO follow up when done
. Client Service Monitoring Reports (Daily)
. Client Usage Reports (Weekly on Mondays)
. Setting up / Upkeep of Procedures / Documentation of New
. Control Centre Praekelt Induction and Procedure training to account managers
. After hour technical Control Centre emergency support (2nd Line)
. Issue escalation and monitoring
. Setting up of Ticketing system accounts
. Setting up of Ticketing system projects
. Setting up permissions on Ticketing system
. Ticketing system training to Account Managers (Control Centre Way of Working training included)
. Create Ticketing system tasks for the Control Centre services required by each Campaign / Project
. Update the Due Dates on the Control Centre Ticketing system tasks for each Campaign / Project as timelines are adjusted during the course of the Campaign / Project
. Ensure that the Control Centre Controllers that will be responsible for the service provision on each Campaign / Project understand the brief and timelines
. Management of the Control Centre Ticketing system Structure, making sure each project has the requirements ie. Time estimates, dates, and briefs. Creation of new Jira tickets and Projects for Control Centre and updating current Control Centre projects.
Praekelt ConsultingMobile TV Controller
Jan. 2011 - Dec. 2016Johannesburg Area, South Africa. Monitoring of live video streams for Mobile TV services . Immediately reporting and addressing interruptions in live streams or other service interruption . Follow escalation procedures
. Apply independent problem solving skills in addressing problems . Switching to backup loops if a break in transmission is perceived . Updating XML & HTML files . Viewing and checking media clips for quality . Uploading materials to a Content Management System . Uploading and downloading of media assets to FTP sites . Encoding & Decoding of media files to various formats . Assisting content partners with technical issues . Creating & updating on-‐air Playlists . Ensuring that all requirements are delivered timeously . Create & Update playlists in CMS . Monitor Support Email Inbox and respond to incoming queries . Monitor IM/Chat support channel and respond to queries . Report content problems to Control & Testing Centre Manager . Being familiar with all process documentation pertaining to the Control & Testing Centre Manager . Conducting quality assurance tasks as detailed by the Control & Testing Centre Manager . Oversees all testing and activities for all assigned applications . Ensures all testing standards are being met . Serves as an escalation point for issues involving testing . Serves as a resource and communication point for recommendations about application changes . Works to define and create overall brief to ensure that all testing standards are being achieved, that others may use as a guide . Conducting support tasks for Praekelt clients as may from time to time be detailed to the controller by the Control & Testing Centre Manager. . Reporting hardware or connectivity problems timeously . Being responsible and independent . Logging time and date of each control room incident . Being proactive and suggesting solutions to problems they have identified . Created various presentations of applications/websites
St Andrews School for GirlsTeacher Assistant
Jan. 2008 - Dec. 2010Johannesburg Area, South AfricaAssisted Grade 0 teachers during school hours and Aftercare staff in the afternoons, Counselor, Medical support, supervision of 80 girls between the ages of 13-17
Summer Lane ToursIndependent Contractor
Jan. 2007 - Dec. 2008Johannesburg Area, South AfricaDesign logos, business cards and letterheads
SD Video EnterprisesCamera Operator
Jan. 2004 - Dec. 2004Durban Area, South AfricaPhotography, camera-work, customer service, setting up of equipment, putting up of big screens, and filming of: weddings, concerts and conferences
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