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Relationship Manager
First Bank of Nigeria Ltd.Relationship Manager
Apr. 2024Abuja, Federal Capital Territory, NigeriaDuties: 1. Client Relationship Management • Develop and maintain strong relationships with existing clients. • Identify potential clients and develop new business opportunities. • Act as the main point of contact for clients, addressing their queries and concerns. 2. Sales and Business Development • Promote and sell banking products and services to clients, including loans, deposits, investments, and insurance. • Achieve sales targets and contribute to the overall profitability of the bank. • Conduct market research to identify new sales opportunities and trends. 3. Financial Advisory and Planning • Provide clients with financial advice and planning services to help them achieve their financial goals. • Analyze clients' financial status and recommend appropriate banking products and services. 4. Customer Service • Ensure high levels of customer satisfaction by delivering exceptional service. • Resolve client issues promptly and effectively. • Conduct regular follow-ups with clients to ensure their needs are being met. 5. Risk Management • Monitor clients' financial activities to detect potential risks and fraud. • Ensure compliance with banking regulations and policies. • Conduct due diligence and credit risk assessments for new and existing clients. 6. Administrative Duties • Maintain accurate and up-to-date client records and documentation. • Prepare reports on sales activities, client interactions, and market trends. • Coordinate with other departments to ensure smooth processing of client transactions. In this role, I used: Oracle Business Intelligence Suite, Microsoft (Excel, PowerPoints, Word, Teams, Outlook, Visio), Zoom, Finacle, Finnone, Fintrak, First Central, CRC, IBPS, BPM, CRMS, and more.
Data Analyst
BrainnestData Analyst
Oct. 2022 - Nov. 2022Bremen, GermanyDuties: • Performing reliability analysis using advanced statistical software (IBM SPSS). • Comparing results from different groups and calculating correlation coefficients. • Utilizing linear regression techniques to predict the value of dependent variables. • Distinguishing genuine scientific claims from statistical noise. • Managing data efficiently and creating visually compelling representations. • Presenting insights in a clear and impactful manner. In this role, I used: IBM SPSS, Microsoft (Word, Outlook,) and Zoom.
Business Intelligence Analyst & Logistics Officer
First Bank of Nigeria Ltd.Business Intelligence Analyst & Logistics Officer
Feb. 2022 - Apr. 2024Abuja, Federal Capital Territory, NigeriaDuties: 1. Data Management: • Expunging and organizing data within the bank's extensive database application (OBIE). • Ensuring the accuracy and reliability of information through a thorough examination of the bank's data landscape in databases and applications. 2. Reporting and Analysis: • Building comprehensive and insightful reports regularly. • Conducting in-depth analyses using advanced tools such as Oracle Business Intelligence Suite (OBIE), Microsoft Excel, and PowerPoint. • Extracting valuable insights from the data, contributing to informed decision-making processes across the organization. 3. Dashboard Development: • Gathering reporting and dashboard requirements from business users. • Collaborating effectively with business users to understand their needs. • Developing visually engaging dashboards and reports that empower senior management with essential insights. 4. Team Collaboration: • Working as an integral part of a dynamic three-person developer team. • Collaborating with colleagues to ensure the smooth operation of business intelligence activities within the organization. In this role, I used: Oracle Business Intelligence Suite, Microsoft (Excel, Power BI, PowerPoints, Word, Outlook, Visio), CRM, SQL, Finacle, and more.
Executive Assistant to Executive Director
First Bank of Nigeria Ltd.Executive Assistant to Executive Director
May. 2015 - Feb. 2022NigeriaDuties: 1. Data Handling and Analysis: • Meticulously reviewing approval requests from over 178 branches and conducting data analysis using Oracle Business Intelligence (OBIE) for informed decision-making. 2. Administrative Support: • Calendar management, including scheduling and organizing meetings, appointments, conferences, and events for the executive. • Managing travel arrangements, such as flights, hotels, transportation, and visas, for the executive and other team members. • Organizing and maintaining files, records, and documents, ensuring easy accessibility and up-to-date information. • Handling expense reports, reconciling receipts, and ensuring compliance with organizational policies. 3. Stakeholder Management: • Building and maintaining positive relationships with internal and external stakeholders, including clients, partners, and team members. 4. Confidentiality and Compliance: • Handling highly sensitive materials for the Executive Director with the utmost confidentiality and strict adherence to the bank's regulations. 5. Communication and Representation: • Filtering and prioritizing client visits or phone calls and effectively communicating on behalf of the executive. 6. Meeting Coordination: • Coordinating meetings involving Line Executives and Monthly Performance Review sessions, ensuring seamless collaboration between various stakeholders. In this role, I used: Oracle Business Intelligence Suite, Microsoft (Excel, Power BI, PowerPoints, Word, Outlook, Visio), Finacle, and more.
Personal Assistant to Area Services Manager
First Bank of Nigeria Ltd.Personal Assistant to Area Services Manager
Jan. 2014 - May. 2015NigeriaDuties: • Managed internal requests from over 120 branches in the northern region. • Oversaw an average staff count of 2,160. • Ensured smooth flow of operations and seamless coordination with branch personnel. • Conducted a knowledge-based test for over 780 staff members. • Bridged the product knowledge gap within the organization. • Maintained compliance with the bank's rules and regulations. • Handled various applications with meticulous attention to detail. In this role, I used: Microsoft (Excel, PowerPoints, Word, Outlook, Teams), SharePoint, Finacle, and more.
Reconciliation Officer
First Bank of Nigeria Ltd.Reconciliation Officer
Jan. 2013 - Dec. 2014NigeriaDuties: • Reconciled banks' general ledger accounts. • Spooled and monitored expense accounts. • Studied raw scorecard data released by the bank. • Managed multifaceted clerical tasks with meticulous attention to detail. • Coordinated meetings, travel arrangements, and reservations. • Monitored branch performance on key performance indicators (KPIs). • Ensured proper monitoring and reporting of data to senior management. In this role, I used: Microsoft (Excel, PowerPoints, Word, Teams, Outlook,), SharePoint, Finacle, and more.
Administrative Officer
First Bank of Nigeria Ltd.Administrative Officer
Jan. 2013 - Dec. 2013NigeriaDuties: 1. Office Management • Oversee daily office operations to ensure efficiency and productivity. • Manage office supplies inventory and place orders as needed. • Ensure that all office equipment is in good working condition. 2. Support Services • Provide administrative support to the bank's management and staff. • Assist in the preparation of reports, presentations, and correspondence. • Handle incoming and outgoing mail and correspondence. 3. Record Keeping and Documentation • Maintain and update client and employee records. • Ensure proper filing and documentation of all banking operations and transactions. • Prepare and manage contracts, agreements, and other legal documents. 4. Customer Service • Handle client inquiries and provide timely and accurate information. • Assist in resolving client issues and complaints. • Coordinate with other departments to ensure client satisfaction. 5. Human Resources Support • Assist in the recruitment and onboarding of new employees. • Maintain employee records and manage payroll and benefits administration. • Organize and coordinate training sessions and workshops. 6. Financial Administration • Assist in budget preparation and financial planning. • Monitor expenses and ensure adherence to budgetary guidelines. • Process invoices, receipts, and other financial documents. 7. Event and Meeting Coordination • Organize and coordinate internal and external meetings and events. • Prepare agendas, take minutes, and follow up on action items. • Manage logistics for conferences, seminars, and other bank events. 8. Project Management • Assist in the planning and execution of administrative projects. • Monitor project progress and provide regular updates to management. • Ensure that projects are completed on time and within budget. In this role, I used: Oracle Business Intelligence Suite, Microsoft (Excel, Word, Outlook, Teams), SharePoint, Finacle, and more.
Customer Service Officer
First Bank of Nigeria Ltd.Customer Service Officer
Feb. 2011 - Dec. 2012NigeriaDuties: 1. Customer Care: • Delivering a high standard of customer care and promptly addressing inquiries and issues to ensure customer satisfaction. 2. Account Management: • Effectively managing customer accounts and providing support in various banking transactions, including deposits, withdrawals, and fund transfers. 3. Financial Guidance: • Using extensive knowledge of the bank's products and services to assist customers in making informed financial decisions tailored to their needs. 4. Professional Service: • Maintaining a courteous and professional demeanour in all interactions, contributing to a positive reflection of the bank's reputation. 5. Administrative Support: • Printing and distributing daily transaction details and managing vendors and suppliers to ensure the bank's premises were well-maintained. Upholding the bank's standards and providing personalized assistance, contributing to enhancing the overall banking experience for valued customers. In this role, I used: Finacle, Microsoft (Excel, Word, Outlook), and more.
Venue Staff
British CouncilVenue Staff
Dec. 2010 - Dec. 2016NigeriaDuties: • Conducting various international and professional exams. • Capturing candidate details on the bio-metric system. • Ensuring accurate and efficient management of examination venues. • Demonstrating a "can-do" attitude, flexibility, and commitment to delivering high-quality work. • Handling higher-level responsibilities and conducting professional exams in different locations. • Implementing tech-driven solutions during screening exercises to decrease candidate waiting times. • Operating with strict compliance to the British Council's rules and regulations. • Providing unwavering support to the team during and after each project.

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