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Work Background
IsoMetrix SoftwareSenior Implementation Consultant
Dec. 2024
KeyloopTeam Lead – Aftersales & OEM Delivery
Jan. 2023 - Nov. 2024Johannesburg Metropolitan Area
KeyloopImplementation Consultant
Mar. 2021 - May. 2023Johannesburg
CDK GlobalImplementation Consultant - 1 Year UK Secondment
May. 2017 - Apr. 2018Hungerford, Berkshire, United KingdomKey Duties & Responsibilities • Engage with customers to understand business requirements and product setup requirements on Autoline Drive to achieve the agreed aims, mainly focusing on the Aftersales (Service & Parts Departments) functionality.
• Guide & advise the customer in terms of best practice operational processes and systems usage practices to achieve best ROI for the selected product set
• Establish (working with others) the base software installation pack and configure the system to operate as expected
• Perform system integration testing to ensure the solution delivers what’s expected by the client
• Manage and execute data migration activities to ensure that existing customer data is imported into Autoline Drive, validated and signed off by the customer prior to go-live
• Verify with the client through User Acceptance Testing that the system is configured to operate as expected
• Train the users prior to go-live date in the operation of the products
• Provide on-site support to end users to guide, advise and verify that users are able to undertake their roles using Autoline Drive.
• Provide ad-hoc follow consultancy services to deliver ongoing advice and guidance to clients making minor system changes as required to tune the system for the client
• Operating to clearly defined process and instruction, typically with hand hold guidance from peers and seniors.
• Provides clear and concise customer communication to agree implementation criteria and sign off
• Provide clear escalation to peer and senior level
CDK GlobalAftersales Implementation Consultant
Aug. 2014 - Mar. 2021Johannesburg Area, South AfricaKey Duties & Responsibilities • Engage with customers to understand business requirements and product setup requirements on Autoline Drive to achieve the agreed aims, mainly focusing on the Aftersales (Service & Parts Departments) functionality.
• Guide & advise the customer in terms of best practice operational processes and systems usage practices to achieve best ROI for the selected product set
• Establish (working with others) the base software installation pack and configure the system to operate as expected
• Perform system integration testing to ensure the solution delivers what’s expected by the client
• Manage and execute data migration activities to ensure that existing customer data is imported into Autoline Drive, validated and signed off by the customer prior to go-live
• Verify with the client through User Acceptance Testing that the system is configured to operate as expected
• Train the users prior to go-live date in the operation of the products
• Provide on-site support to end users to guide, advise and verify that users are able to undertake their roles using Autoline Drive.
• Provide ad-hoc follow consultancy services to deliver ongoing advice and guidance to clients making minor system changes as required to tune the system for the client
• Operating to clearly defined process and instruction, typically with hand hold guidance from peers and seniors.
• Provides clear and concise customer communication to agree implementation criteria and sign off
• Provide clear escalation to peer and senior level
IMMIX GroupMicrosoft Dynamics AX Consultant
Mar. 2013 - Mar. 2014Microsoft Dynamics Certified Specialist: - Microsoft Dynamics® AX 2012 Financials
- Microsoft Dynamics® AX 2012 Trade and Logistics
Sage Pastel AccountingInternational Projects Consultant
Jun. 2011 - Feb. 2013
Sage Pastel AccountingInternational & National Trainer
Mar. 2010 - May. 2011
ADP Dealer ServicesSupport Analyst
Jul. 2007 - Jul. 2009
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