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Work Background
Tata Consultancy ServicesHead - Delivery Excellence
Aug. 2023National Capital Region, Philippines
OptumProduct Manager
May. 2019 - Jun. 2023Manila
OptumQuality Lead - Philippines
Jul. 2012 - Mar. 2019Responsible for global & strategic delivery excellence objectives. Responsible for zero surprise framework implementation & definition Responsible for QNI & Training DNA at the country level Responsible for handling customer escalations from the quality perspective Responsible for responding to the proposal from the prospective customers
L & T InfotechProject Leader
Jun. 2011 - Jun. 2012Designing & defining the CMMI Level 5 practices Implementation of prediction models for the maintenance projects Consulting external clients for ISO 9001, ISO 20000 & CMMI standards Working on the proposals to respond to prospective clients
LTI - Larsen & Toubro InfotechProject Lead
Jan. 2011 - Dec. 2011Designing & defining the process framework for CMMI Level 3 processes Implementation of clarity tool from the project management perspective Implementation of global processes established at the PMO level
LTI - Larsen & Toubro InfotechSenior Software Engineer
Apr. 2007 - Jun. 2010Consulting on process & metrics with the external clients on CMMI, ISO, tool automation.
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