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Work Background
VirtusaSenior Information Technology Business Consultant
Jun. 2023 - Nov. 2023Hyderabad, Telangana, IndiaOversaw a team of 20 at NCR Corporation for development of Emerald retail payment solution (SaaS) that is used daily by millions of customers. Lead business analysis along with peers to identify high impact product features and user experiences that align with the overall product strategy and company roadmap based on data insights and feedback. Liaised with management, business and technology leaders to drive business initiatives and product launch plans for the Emerald product line. Managed product development through Agile, software/hardware product lifecycle, product and project management techniques. Oversaw Emerald cloud platform integration for a global customer base specific to their business needs.
DAZNSenior Business Analyst
Feb. 2023 - Apr. 2023Hyderabad, Telangana, IndiaFunctioned as a lead Product Manager/ Product Owner/ Business Analyst for DAZN cloud platform (SaaS) in a multicultural Agile environment overseeing a team of 13. Influenced product peers and wider stakeholders to explain and build trust in Customer Service initiatives. Defined and delivered B2C and B2B customer service product roadmaps across all available business channels. Collaborated with product and commercial teams to explore global and market-specific opportunities and worked along with engineering and operations teams to get these opportunities rolled out. Defined and prioritised feature backlogs and oversaw delivery expectations. Lead market research team and delivered insights that shape the product roadmap. Launched products/features into the international markets and locally optimised them over time based on data insights, market developments and customer feedback.
UnitedHealth GroupSenior Business Analyst
Nov. 2021 - Sep. 2022Hyderabad, Telangana, IndiaWorked as a Senior Lead Business Analyst for a team of 12 for payments integrity domain at Optum (Technology wing of UnitedHealth Group). Scoped new projects to identify and validate key business requirements. Designed and developed new automation, reporting and analytics solutions. Performed feasibility analysis and managed the project team to prioritize deliverables. Created detailed process documentation and translated to solution designs. Ensured full sign-off from relevant business, functional & infrastructure stakeholders. Managed delivery & project plans in line with agreed SLAs. Supported existing processes and implemented change requirements as part of a structured change control process. Analyzed issues and provided timely responses and solutions as required. Communicated any project risks and issues to the delivery/project manager.
Accion LabsSenior Business Analyst/Business Solutions Specialist
Dec. 2020 - Sep. 2021Bengaluru, Karnataka, IndiaSenior business analyst for a team of 4 Business Analysts, 5 Quality Analysts and 4 Developers for an NBFC client - Kinara Capital which specializes in financing MSME's in India. Analyzed business proposals and issues. Responsible for process mapping and workflow creation for the Kinara Capital web and mobile platforms. Lead enforcement of project deadlines and schedules. Analyzed business issues and delivered technology solutions that are critical to the day-to-day operations and that which impact the company road map. Lead requirements gathering sessions with business users. Managed and documented requirements for new features, data capture, process functions, reports, and training. Lead SME’s and developed expertise on internal systems. Translated business requirements/problem statements into system changes. Managed communication across all stakeholder groups.
ALIEN TECHNOLOGY TRANSFERInnovation Analyst / Project Consultant
Jan. 2020 - Jun. 2020Hyderabad, Telangana, IndiaResponsible for planning project budgets of 2-15 million Euros for cutting edge European MSME innovations to be presented at the European Innovation Council MSME accelerator program. Analyzed critical business plans and prepared proposals, business feasibility reports and technical documents. Solutioned effective Business Models and go-to-market strategies for European MSME clients. Extensively conducted market analysis, including customer segmentation, market need, competing solutions, market barriers and FTO. Planned industrialization and commercialization activities based on Scope assessment; Risk Analysis; Work Plan; SWOT analysis; GANTT planning; Milestones, financial planning and budgeting. Managed of relations with worldwide project stakeholders.
AmazonBusiness Analyst - Transportation/Operations
Jul. 2019 - Dec. 2019Hyderabad, Telangana, IndiaFunctioned as an Business Analyst in a team of 20 responsible for handling middle mile transportation/logistics issues for Amazon North America, Relay Operations Center. Liased with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail,Finance, Software Support, Fulfillment Centers). Performed adhoc reporting and analysis by pulling data from numerous databases using Excel, Access, SQL, R and data management systems. Developed performance metrics to maintain high SLA's and business results. Scoped business and functional requirements for the Amazon technology teams to create and enhance software systems. Evaluated business impact of the trends and make decisions on available data. Systematically escalate problems or variance in information and data to relevant owners and teams and follow through on resolutions to ensure delivery.
AmazonBusiness Analyst - Listings
Jan. 2018 - Apr. 2018Hyderabad Area, IndiaFunctioned as a Business Analyst in the product listings team of 20 for the Amazon Whole Foods North America. Responsible for the integration of seller and external content to the Amazon Whole Foods Seller Central platform in North America. Worked with Business teams and sellers across North America to collate requirements and assisted to integrate their businesses with Amazon Whole Foods platform. Analysed data sets using Excel, VBA, SQL to retify and enhance accuracy of existing content of products on the Amazon Whole Foods seller central platform. Provided support to the seller on-boarding team to implement the integration. Received commendations from the entire team for outstanding contribution towards automating several internal processes and improving the team’s SLA. Successfully launched the first Amazon Whole Foods platform in USA, North America.
Marlabs Inc.Developer Analyst
Jan. 2016 - Dec. 2016Piscataway, New JerseyWorked for the client, JP Morgan Chase & Co, Jersey City, New Jersey, USA. Responsible as an individual contributor for developing programs, dashboards and documenting reports for the JP Morgan Metrics team working in the commercial investment banking technology division. Assessed user requirements for new or modified programs. Coordinated with the management/users to identify current operating procedures and clarify program objectives. Outlined plans to develop programs using structured analysis and design. Worked extensively with Piwik/Matomo, Qlikview, Excel, PHP 4/5/7, SQL, JavaScript, HTML and CSS.
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