Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Customer121Business/eCommerce Operations and Supply Chain
Apr. 2019Gurgaon, Haryana• Managing end-to-end offline distribution operations, establishing brand partnerships, contract negotiations and SLA Management, retailer management, outbound logistics planning, Finance, and day-to-day operations.
• Market Place operations – Implemented Multiple Warehouse strategy for Amazon with demand forecasting and replenishment process, which resulted in higher sales and reduced avg. order logistics cost by 30%. Overseeing the daily online order processing and outbound logistics. • Sourcing & Procurement – Supplier selection & management, Price negotiation, Demand planning, Order sizing, and inbound logistics.
• Implemented inventory management tools, Billing system, field order management tool, analytics tool, enabling insights for demand forecasting, inventory management, and process automation to drive business growth.
Square YardsAVP Product - Square Connect - A Channel Partner connect Program
May. 2018 - Mar. 2019Gurgaon, India• Owned product strategy, business operations, marketing, and customer support.
• Scaled broker network from 24K to 68K users in 12 months.
• Optimized business processes, introduced automation, and streamlined the partner onboarding process to increase efficiency. Led a cross-functional team (product, marketing, telesales, and customer/partner support).
TwishQ Fashions Pvt. Ltd.Business Operations and Supply Chain Management, Sales Operations
Feb. 2014 - Nov. 2017Gurgaon• Launched and scaled a fashion brand, build a strong network of wholesalers, resellers, and marketplaces.
o Built a 100K+ designer network, an online design platform, resulted in reducing design costs by 90%
• Established and optimized eCommerce operations, including technology, marketing, logistics, and CRM, achieved top-selling status on Amazon, Flipkart, and Snapdeal, while expanding product launches 10x and enhancing market positioning.
• Drop shipping Model– Built and managed the drop shipping model with more than 300+ resellers, handling over 500+ orders a day with under 2% order issues.
o Built a system to analyze the Pin Code based Order volume to negotiate special pricing and SLA’s with the logistic partners.
o Developing direct pickup model from manufacturing/suppliers facilities to reduce the inventory cost and shipment time.
• Sourcing and procurement –Identifying reliable and cost-effective suppliers, resulted in approx. 25% cost reduction
• Production Management – Demand Forecasting, Production Planning, and quality control for inhouse and contract manufacturing facilities.
• Automation – Built cloud-based information management system for Costing, production, inventory, order management, and logistics.
CapgeminiSenior Consultant
May. 2010 - Apr. 2012Bangalore, IndiaDesigned and implemented CRM solutions, enhancing customer acquisition, support efficiency, and overall
product performance in the telecom industry.
• Developed customer intelligence tools, enabling data-driven strategies for sales, marketing, and support teams.
• Reengineered processes, cutting product build release time from 1.5 days to 3 hours and establishing eTOM-based
product guidelines.
TechMahindraBusiness Analyst
May. 2009 - Apr. 2010Bengaluru Area, IndiaDesigned and implemented CRM solutions for retailer management, new customer activation, and loyalty
programs at EtisalatDB, ensuring seamless customer acquisition and service activation.
• Led solution implementation and integration, enhancing system efficiency and cross-functional compatibility.
• Spearheaded MDM (Master Data Management) initiative, developing product offerings, implementation
strategies, and alliances with data management tools.
• Collaborated with product companies and internal teams, optimizing product packaging solutions for telecom
clients.
CodeTheatreBusiness Analyst - CRM Practice
May. 2008 - Apr. 2009Bengaluru Area, IndiaDeveloped and implemented an industry-specific CRM product based on Siebel CRM OnDemand, enhancing
sales, marketing analytics, and decision-making.
• Led end-to-end CRM implementation, from business requirement analysis to go-live, including wireframing,
resource planning, and user training.
• Drove business growth and customer success, establishing key partnerships and optimized process to reduce
support resolution time from 4 days to 2.5 hours.
Microsoft India Ltd (Bertelsman Services India)Key Account manager
Dec. 2006 - Jan. 2008Gurgaon, IndiaManaged named accounts and collaborated with channel partners to provide Microsoft licensing solutions to
corporate clients.
• Developed and executed market penetration strategies, working closely with field teams and partners to drive
business growth.
Initiative TechnologiesSr. Business Development Executive
Dec. 2002 - Nov. 2006Gurgaon, IndiaLed business development through key account management, providing software development and digital
marketing services.
• Established and managed strategic alliances, ensuring the delivery of optimal solutions for business clients.
Intch is a Professional Networking App for the Future of WorkSee more people like Nishant on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
738003 people
15
Business process lead @ Tata consultancy Services
22
Finance Manager @ GE Renewables Energy
16
Senior Manager
42063 people
16
Senior Data Scientist / Product Manager @ SupraOracles
16
Senior Project Manager @ Accenture
21
Assistant Vice President @ Sumitomo Mitsui Financial Group