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U.S. Department of Veterans AffairsManagement Analyst
Mar. 2024Phoenix, Arizona, United States
U.S. Department of Veterans AffairsManagement Analyst
Jul. 2022 - Mar. 2024Phoenix, Arizona, United StatesManagement Analyst in the Office of the Director. Developed recommendations for program officials and supervisors. Recommendations include development of new or modified work methods, procedural changes, systems variations, and acceptance of new technology developments. Liaison between the Implementation Center (IC) and the VA Regional Benefits Office (RO). Made recommendations to the IC that may influence VBA policy and may change the direction of the agency's strategic plan and implementation of the initiatives. Apprised the Director of initiative status and recommends when intervention is necessary. Assisted in developing a change management strategy to include a communication plan, coaching plan, and training plan. Provide advice and guidance to station management in achieving the RO objectives by identifying strategies to implement new and innovative programs aimed at highlighting and improving mission effectiveness. Maintains, adjusts, and recommends short and long-term plans as required by changes in mission and objectives. Utilized statistical data analysis designed to-effect process improvement and more efficient business practices. -Provided direct support and coaching to front-line managers and supervisors. -Applied analytical skills to meet goals in evaluating various program areas to assure organizational effectiveness and efficiency. -Used qualitative and quantitative techniques to analyze and measure effectiveness, efficiency, productivity of organizational programs. Prepared status reports for review at all levels. -Provided guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures. -Management reports, evaluated information, budgetary proposals, and similar necessary for effective direction of administrative operations within the RO.
U.S. Department of Veterans AffairsPublic Affairs Officer
Jul. 2022 - Mar. 2024Phoenix, Arizona, United StatesPublic Affairs Officer for Phoenix VA Regional Office (RO). Liaison between the organization & the public, providing information about policies, procedures, services. Established & maintained relationships with media to promote the organization’s activities. Wrote & disseminating press releases, speeches, & other information to inform the public & the media about the organization’s mission & initiative. Promoted & coached outreach in the RO, sharing best practices, planning, conducted a comprehensive outreach program, developed outreach plans, & generated events in partnership with stakeholders in the community & Congressional liaisons. Communicated with media outlets to promote the organization’s mission, activities, & accomplishments. Agency spokesperson for the RO to include responding to questions or criticisms of the agency's activities or policies. Frequent engagement with our community partners, veterans, congressional liaisons, & news media. Develop outreach campaigns, communication plans & strategies. Conduct interviews with government officials & other experts on topics relevant to the organization’s mission. Coordinate with local media outlets to arrange interviews with key staff members. Produce well-written information & technical material appropriate for the intended audience; audience in this position is VA Central Office, Phoenix RO Director, Assistant Director's, media outlets, legislative offices, veteran service organizations, health care affiliates, community partners & veterans. Execute special events, high profile visits, & support outreach to veterans. Prepared briefing packages & presentations to senior leadership, congressional staff, & other various internal & external customers. Prepare senior leadership for all congressional & stakeholder engagements, speechwriting & presentations. Pitch news stories to local media outlets for special RO events for veterans in our community; published articles for VA News & VA Insider.
U.S. Department of Veterans AffairsTraining Manager
Jul. 2022 - Mar. 2024Phoenix, Arizona, United StatesTraining Manager for VA Regional Office (RO), played a key role in the development & maintenance of a training infrastructure for the RO by enhancing effectiveness & consistency of training initiatives, enhancing the network of training communication, reducing duplication, & enhancing economy of scale, & serving as the point of contact for nationwide training initiatives while serving as an advisor to the Director of the RO. Proposed & implemented new or revised training and/or training procedures, work processes, or other organizational changes that improve RO training & enhance organizational performance. Reviewed, analyzed, & evaluated division reports & statistical data, to include such items as workload, productivity, effectiveness, FTE, to advise RO management on trends, out of line situations & anticipated training needs. Possess a comprehensive knowledge of the RO’s business lines’ operations to assure compliance with appropriate laws, regulations, policies, & procedures. Knowledge of the Department’s operations, objectives, & policies along with an in-depth understanding of management techniques, systems, & procedures to effectively complete a wide variety of studies & projects related to training improvement, controls & long- range planning. Conducted studies to determine immediate & long-range training needs, analyzes information obtained, & gave recommendations to the Director & RO managers. Identified & determined training priorities, created & conducted surveys, provide training, administer programs & maintained employee records. Ensured consistency & quality among the Division training activities with national training policies. Identified & consolidated training needs throughout the RO, analyzed data, and costs & determined RO requirements. Responsible for review, analysis, reporting & development of recommendations to the Director to ensure effectiveness of training consistent with nationwide policy.
U.S. Department of Veterans AffairsLoan Specialist-VA Loan Guaranty
May. 2015 - Jul. 2022Phoenix, Arizona, United States
United States Department of DefenseResults Reporting
Feb. 2012 - Apr. 2015Lackland Air Force Base, Texas, United StatesU.S. Air Force Drug Testing Lab-Joint Base San Antonio, Texas
U.S. Department of Veterans AffairsMedical Support Assistant
Apr. 2011 - Feb. 2012San Antonio, Texas, United StatesProvides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary. CUSTOMER SERVICE: Assisted/interacted with customers all day in the emergency room. Developed and maintained effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
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