Ermenegildo ZegnaAssistant General Manager Beverly Hills
Dec. 2007 - Apr. 2011Manage a staff of 9 sales associates, 5 tailors, a sales manager and an operations coordinator. Monitor sales associates CRM programs to ensure they are delivering the best customer service and follow through to new and old clients. Managed all aspects of store operations and merchandising activities, including changing mannequins and tables to reflex the current trends. Responsible for weekly payroll and stock re-orders. Prepare weekly merchandise sell-off reports and end of the month for business analysis
Communicate with buying office on specific store needs for our target market. Adjust buy according to regional needs.