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Work Background
System Administrator
NICTD South Shore LineSystem Administrator
Mar. 2025
IT Systems Engineer
D & L WOOD PRODUCTS, INC.IT Systems Engineer
Mar. 2023 - Mar. 2025Crown Point, Indiana, United States• Python Scripting for Sensor Data Analysis: Developed a Python script using Visual Studio Code to handle and analyze sensor humidity data. Automated the processing of data from Excel files, ensuring seamless integration into a MySQL database, with user-friendly dropdown functionality for job-specific data retrieval. • Email and Domain Migration: Led the migration of email accounts and domains from Google Admin to Microsoft 365. Coordinated data transfer, ensured minimal downtime, and implemented best practices to secure user credentials and streamline access management. • Experienced in remote software deployment using batch scripting and PsExec. Automated silent MSI installations across domain computers with error handling and logging for efficient troubleshooting. Resolved network, permission, and service issues, ensuring seamless software distribution in a enterprise environment. • Jira Service Management Implementation: Configured and deployed Jira Service Management for IT ticketing, optimizing request handling with custom workflows, automated notifications, and SLA monitoring. Developed a self-service portal with structured request forms and email-to-ticket automation. Integrated Confluence for a knowledge base to enhance user self-service. Created reporting dashboards for tracking ticket trends and improving IT response times.
IT Support Specialist
ITR America LLCIT Support Specialist
Jul. 2022 - Mar. 2023Hobart, Indiana, United States
IT Support Technician
ArrowPOSIT Support Technician
Jan. 2020 - Jul. 2022
Military
Marine CorpsMilitary
Nov. 2015 - Oct. 2019

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