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Work Background
Espace Marin LtdAdministrative assistant
Mar. 2023 - Feb. 2024• To provide efficient back office administrative support and professional customer service. • To communicate and provide information by relevant methods internally and externally. • To perform customer satisfaction survey • Quotes • Invoicing • Purchase order • Ordering parts at suppliers (in MU and abroad - deal with DHL & others) • Planning of technician to intervene at client's place • Schedule appointment
AllianzCustomer service representative
Nov. 2020 - Mar. 2023• Proceed with opening of the claim • Determine liability of insured following the amicable report received. • Check damage and offer him a garage for repair. • Make an appointment between expert and insured to appraise the vehicle. • After repairs, wait for expert's report to proceed with payment.
AccessaAdministrative Coordinator
May. 2018 - Aug. 2019• Prepared detailed documents and reports in adherence administrative processes. • Monitored and directed incoming mail and prepared outgoing mail. • Prepare goods on loan & delivery note for client and delivery of goods. • Follow up of company's vehicles such as : fitness,fuel,servicing & insurance. • Made monthly report for fuel. • Customer care and after sales. • Responsible of the company's store ( records of in and out products ) • Company's inventory. • Follow up of import & export. • Transcribed meeting minutes for management's records.
AccessaTeam Leader- Standardiste
Jan. 2018 - May. 2018• Mentored and guided employees to foster proper completion of assigned duties. • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. • Built strong relationships with customers through positive attitude and attentive response. • Established open and professional relationships with team members to achieve quick resolutions for various issues. • Led team of 3 members while providing exceptional customer service.
AccessaStandardiste
Mar. 2016 - Jan. 2018• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Confirmed appointments, communicated with clients and updated client records. • Answered central telephone system and directed calls accordingly. • Responded to inquiries from callers seeking information. • Answered phone promptly and directed incoming calls to correct offices. • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Rhumerie de ChamarelGuide
Apr. 2015 - Mar. 2016Welcome visitors and made a guided tour of the rhum factory & rhum tasting.
PNL (Pharmacie Nouvelle Ltd)Hostess
Feb. 2015 - Feb. 2015Promoting new products
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