Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
ADHD Thrive InstituteChief Thrive Officer (COO) and Partner
Aug. 2020United StatesA Senior Learning and Development professional with over 20 years experience in the corporate world. Leading the operations, administration, customer experience and all client training for Our Road To Thrive, a holistic health and nutrition practice. Our Road to Thrive helps families who have children with ADHD, through nutrition and functional lab work to help identify HIDDEN stressors and dysfunctions and implementing a holistic and all-natural family approach to health and wellness. Martine’s experience will ensure we are providing our families the most straightforward ways to strengthen knowledge of parents and children to manage their nutritional needs whilst also offering the greatest support and guidance.
Deep Blue CompanyHead of Learning Systems and Strategy
Aug. 2020 - May. 2021
American ExpressGlobal Servicing Transformation Manager
Apr. 2015 - Dec. 2015
FlexiGroup Limited (FXL)Head of Learning and Development
Jan. 2015 - Apr. 2020Melbourne, Australia
American ExpressANZ Learning and Development Manager, Travel and Lifestyle Servicing
Oct. 2013 - Apr. 2015Sydney Area, AustraliaI lead a team of five Learning Specialists and a Customer Experience Manager across Australia, New Zealand and Japan, Partnering with the operational call centre leadership teams, my core function is to ensure the team offer appropriate and relevant learning solutions from induction, Onboarding, product and benefit knowledge, technical skills, career pathing solutions, leadership and project related initiatives as well as successfully managing the effectiveness of the resources. Critical to the role is the ability to build and leverage relationship across borders and conduct business in the virtual environment. My strong project management skills have been key to the success of leading many local and international projects.
American ExpressInternational Learning and Development Project Lead and Lead Trainer
Jul. 2010 - Oct. 2013Sydney Area, AustraliaAs the International L&D Project Lead and Lead Trainer, I managed the design, development and implementation of all learning and development requests within the ANZ TLS business. The core function of the role involved working with key stakeholders and SME's within the core team to identify development opportunities and create solutions to support business objectives and strategies including improved customer experience, employee development and revenue generation. I also had direct responsibility of leading the Training Administrator who supported the training team from an organisation and management of training activities perspective including LMS functions, training reporting and documentation creation and maintenance.
American ExpressCustomer Experience Team Leader, Membership Travel Services
May. 2009 - Jun. 2010As the MTS Customer Experience Team leader, I led the MTS Quality Analysts to successfully evaluate and monitor all MTS Customer Facing Team members customer calls in accordance to the International Great Call Experience programme. My role also entailed, driving improvement in individual, team and business performance metrics by conducting frequent team member and team leader calibrations, providing monthly reporting and predicitive tools, focus campaigns and one on one team leader support.
American ExpressTraining Specialist and Lead Trainer, Membership Travel Services Australia
Jun. 2007 - May. 2009
American ExpressCenturion Travel Team Leader, Membership Travel Services
Oct. 2006 - Jun. 2007Sydney
American ExpressAfter Hours Travel Consultant, Membership Travel Services
Nov. 2005 - Sep. 2006Sydney
DONNA BARLOW TRAVELTravel Consultant
Jan. 2004 - Oct. 2005
Rosenbluth InternationalTeam Leader and Travel Consultant
Jul. 2002 - Jan. 2004Sydney
World Marketing Pty LtdTravel Consultant
Jan. 1996 - Jan. 2002
Intch is a Professional Networking App for the Future of WorkSee more people like Martine on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1539459 people
22
Administrator
16
Customer Service Officer - Energy Specialist @ Ergon Energy
17
Professional Freelancer
465140 people
22
Administrator
17
Professional Freelancer
17
Corporate Governance Clerical Administration