Next Generation Children's CentersChief Operating Officer
Aug. 2012 - Dec. 2014Sudbury, Massachusetts, United StatesModernized new hire onboarding by implementing a Learning Management System (LMS) with interactive, checklist-aligned training modules to ensure legal compliance and active participation. Spearheaded the rollout of VPN access and Google Drive integration, enabling secure remote work for directors and seamless manager handoffs. These initiatives strengthened operational continuity, increased employee retention, and fostered a more cohesive, brand-aligned workplace culture. Led rollout of tablet-based electronic child portfolios across all schools, creating inclusive training for varying tech skill levels. Streamlined evaluations to meet Massachusetts compliance, reduced paper use, and enabled real-time developmental tracking. Strengthened family engagement and early identification of learning disabilities, enhancing care and support services. Led the development of company-wide KPIs to define success metrics for every role, supporting internal promotion pathways. Created measurable performance indicators to fairly recognize talent, identify high-potential employees, and strengthen retention. The framework also enabled succession planning and seamless coverage for life events such as illness or maternity leave, ensuring operational continuity and stability.