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Australian Music Examinations BoardBusiness Analyst
Jan. 2024Sydney, New South Wales, AustraliaAs a Business Analyst, I bridge the gap between technology and business needs—translating strategic goals into actionable solutions that drive measurable outcomes. My expertise spans IT systems development, ICT, and business process improvement, allowing me to identify inefficiencies, uncover opportunities, and design systems and workflows that enhance operational excellence. Through business analysis planning, stakeholder engagement, and data-driven insights, I ensure solutions are aligned with both user needs and organisational goals. I bring strong capabilities in IT project and program management, change management, and user acceptance testing, enabling smooth project delivery from concept to implementation. Whether it’s crafting clear instructional manuals, leading process re-engineering, or building cross-functional relationships to support transformation, I focus on practical, scalable solutions that improve day-to-day operations and long-term performance. My approach combines analytical thinking with people-first communication to solve complex problems and support lasting change.
NSW Education Standards AuthoritySenior Project Officer - Operations
Nov. 2010 - Jul. 2023Sydney, New South Wales, AustraliaThe responsibilities encompassed overseeing the planning, implementation, risk management, and continuous improvement of office operations, IT infrastructure, knowledge management, and communications whilst contributing to the leadership of a team of 14. One of my key objectives was to contribute to the design and evaluation of IT systems, practices, programs, policies, and procedures for AMEB (NSW), taking into account the evolving needs of the customers. I assessed and managed all resource requirements for the office to ensure the smooth delivery of the business objectives, whilst fostering a culture of excellent, resulting in the team’s continued high standard of customer service and sustained success in meeting the organisational goals and enhancing the organisation’s reputation in the industry.
Community Services & Health Industry Skills CouncilBusiness Support Lead
Sep. 2007 - Oct. 2010Sydney, New South Wales, AustraliaThe Business Support Lead is responsible for managing an admin team, the allocation of admin resources across the organisation, including the provision of executive support to the CEO, all contributing to the successful delivery of all business operations. Change Management: Contributed to the organisation re-design and restructure process, with the development of new accountabilities, business process mapping and development of new role descriptions. Supported staff through the change process and managed communications and staff expectations effectively to ensure staff and the business went through a smooth transition. Team Management: Successfully recruited, and developed a dedicated and high-performing Admin Team. Effectively managed the allocation of admin resources for the organisation through empowerment, engagement and leadership. Human Resources: Contributed to the provision of all recruitment processes. Developed a new employee induction program which resulted in increased productivity, shared business knowledge, and improved communication across the organisation. Successfully negotiated a new Enterprise Bargaining Agreement. Contributed to a full Remuneration Review, and helped design and implement a performance management system. IT Development - Website & Intranet Development: Played a lead role in the company Website re-design project. This included not only a complete re-design of how the organisation presents the information, but the migration of the old website to the new content management system. I was the lead website editor and managed staff training on content management. Developed instructional manuals. Additionally, designed, developed, and launched a new staff Intranet site. Which included the content development, building the structure/layout, developed a feedback process to promote staff inclusion and ownership of ‘their intranet’. Provided training to the communications team on edit/transfer of project ownership.
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