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Work Background
TEKsystems DirecTvSOLUTION MANAGER/ PLANNER
Mar. 2023• Lead intake and assessment of enterprise-wide IT initiatives, evaluating strategic alignment, organizational readiness, technical feasibility, and resource availability.
• Facilitate quarterly enterprise planning sessions with cross-functional stakeholders (IT, business, finance, architecture, and delivery) to evaluate capacity, prioritize initiatives, and align execution plans.
• Guide teams through early project shaping—including scope definition, solution architecture alignment, and Rough Order of Magnitude (ROM) estimation—to enable informed decision-making and financial forecasting.
• Drive continuous improvement by introducing innovative technologies and workflow optimizations within the DIRECTV IT infrastructure, improving planning efficiency and execution readiness.
• Act as a strategic liaison among executive sponsors, architecture, finance, and delivery teams to ensure clarity, accountability, and cohesion from intake through delivery.
• Refine and manage intake pipelines to support Agile, hybrid, and traditional delivery models, increasing portfolio throughput and visibility.
• Serve as a key contributor to DIRECTV’s Agile transformation, supporting Jira Align implementation to connect strategy to execution across all teams.
• Operate within a hybrid Agile/Waterfall delivery environment, maintaining compatibility between Agile execution and traditional financial governance.
• Define and lead estimation practices—including T-shirt sizing, ROM modeling, and scope validation—to standardize project forecasting and portfolio planning.
• Facilitate solution-level governance events such as epic discovery, scope refinement, change control, and budget alignment.
• Partner with architecture and engineering teams to ensure technical handoffs are fully scoped, feasible, and aligned with product strategy.
• Oversee project setup in enterprise financial systems, ensuring compliance with PMO standards, audit requirements, and delivery readiness.
TEKsystems DirecTvTECHNICAL PRODUCT OWNER/ BUSINESS ANALYST
Feb. 2022 - Feb. 2023• Directed Agile product delivery across multiple workstreams during a hybrid Agile transformation, ensuring roadmap alignment with business goals and user experience expectations.
• Defined product vision and MVP scope by gathering business needs, translating them into epics, user stories, and prioritized backlogs, and managing delivery across Agile teams.
• Facilitated Scrum ceremonies and maintained Agile best practices across sprint planning, backlog grooming, demos, and retrospectives.
• Liaised with engineering, QA, design, and business teams to ensure feasibility within time, budget, and technical constraints.
• Built and maintained scalable UAT frameworks, test cases, and signoff criteria to validate release readiness and stakeholder satisfaction.
• Created and delivered reports to executive stakeholders, including sprint velocity, burndown charts, risk logs, and status dashboards to ensure transparency and accountability.
• Managed vendor communications, contract compliance, and cross-functional coordination to maintain continuous delivery momentum.
TEKsystemsTechnical Product Owner/Business Analyst @ DirecTv
Jun. 2013 - Jan. 2014• AGILE transformation specialist
• Communicate with stakeholders to ensure goals are clear and the vision is aligned with business objectives
• Capture business desires with customer experience in mind to define the project goals and create a vision for development
• Maintain higher perspective to ensure cohesion amongst the teams through every step of the fast changing agile product development
• Consult with development teams on feasible solutions within the triangle of scope, time, and budget
• Manage and update the living project backlog: creating Agile user stories, list, prioritize, and map out dependencies
• Track and mitigate issues, dependencies, and risks to inform the necessary sequence of development
• Oversee the development of the product through project events: planning, refinement, review and sprint
• Anticipate the clients’ needs to manage the development project efficiently
• Key liaison for business to communicate clear instruction and deliverables for the development teams
• Lead and maintain irregular development team meetings to track all work and issues
• Identify and organize future iterations to meet with team to refine the process and support the sprint
• Develop, Facilitate, Plan and coordinate testing plans to ensure user acceptance • Liaison between development teams, business, and program
• Maintain outside vendor contractual compliance
• Report status and metrics to all levels of the organization
New MilleniaBusiness Analyst/Project Coordinator at Southern California Edison
Nov. 2011 - May. 2013Irwindale, CA• Heavily involved in implementation of project tracking and approval tool; recommend enhancements based on client needs, train users, create job aids and conduct end-user training. • Report on project statuses and compliance with company metrics; reports vary in complexity and detail to fit the needs of target audience.
• Act as sole owner of Access database; compile recommendations of solutions to automate reporting to streamline existing manual processes. • Consult with clients on business requirements and create insightful and efficient solutions to fit their needs.
• Process improvement team • Portfolio and Project Management System (SAP bolt-on) trainer and expert.
• Create training materials and provide in-house training on current and new processes and system tools and functionalities.
• Plan SAP system releases and coordinate with enterprise-wide systems.
• Monitor SAP environments and their availability to release enhancements and break fixes.
• Change Manager for all SAP projects on Global CAB board.
• Act as local project governance to ensure projects meet requirements and Key Performance Indicators (KPI) for scope, schedule, and budget.
• Initiate and conduct meetings to review and approve upcoming initiatives.
• Create and maintain Work Orders. • Act as a liaison between client, stakeholders, and project team.
Wolf Warehousing & Logistics, LLC.Program Manager
Jul. 2011 - Feb. 2022Rancho Cucamonga, CA• Directed the selection and enterprise rollout of a 3rd-party Warehouse Management System (WMS), enhancing order accuracy, inventory control, and real-time logistics visibility.
• Designed and scaled custom business processes that transformed a regional warehouse into a full-service 3PL provider, improving fulfillment efficiency by 30%.
• Analyzed operational gaps and created actionable business process improvements across supply chain, finance, customer experience, and vendor performance.
• Developed metrics and KPIs to assess service levels and ensure SLA compliance with B2B clients in logistics, e-commerce, and manufacturing sectors.
• Implemented strategic customer retention programs and operational consulting for key accounts, directly improving client satisfaction and renewal rates.
• Led technology system integration and WMS optimization, including warehouse layout redesign, batch pick strategy, and forecasting algorithms to support seasonal demand.
• Acted as both strategic advisor and day-to-day operations leader in business planning, financial modeling, and team development.
Prime AmericaSr. Account Manager / Business Analyst
Mar. 2008 - Jul. 2011• As a Senior Account Manager / Business Analyst I was involved in various business operations and helped the organization achieve cost-effective production with increased quality, efficiency, and satisfied customer service. • Followed-up with new accounts and potential leads.
• Identified the system requirements and documented the business process.
• Coordinated with Vice President’s office, IT management team, and product managers to chart out future and ongoing projects.
Pulte HomesInsurance Coordinator
Feb. 2007 - Feb. 2008• Read, interpreted, and identified missing requirements on liability certificates. • Ensured over 400 vendors’ compliance with company policy. • Utilized company database to enter and research vendors. • Maintained currency and compliance of insurance documentation.
Living Spaces FurnitureAccessories Receiving Coordinator
Oct. 2005 - Nov. 2006• Created batches, finalized purchasing agent documentation, and ensured 100% completion of shipments. • Analyzed percentage reports to ensure all items were sampled on showroom floor per company policy. • Researched and reconciled all discrepant items from shipments.
• Managed all documentation and system work including batches, price changes, tags, e-mails, percentage reports, and damaged items.
SPIWestekOffice Manager
May. 2002 - Sep. 2005• Performed accounts payable functions, including vendor invoicing and check issuance. • Created user manual on all company policies, procedures, and system applications.
• Entered receivables in system, set up and created bank deposits. • Created job aids for DBA accounting software.
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