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Work Background
TributreeWorkforce Manager
Feb. 2025 - Jun. 2025Gauteng, South AfricaKey Responsibilities:
• Recruitment & Talent Acquisition: Identified and attracted top-tier talent aligned with company values. Managed end-to-end recruitment processes, including job postings, screenings, interviews, and offers.
• Onboarding & Training: Designed and executed comprehensive onboarding programs to seamlessly integrate recruits. Developed and delivered training materials to upskill new hires for their roles.
• Performance & Project Management: Monitored daily performance, provided feedback, and coached recruits to ensure optimal productivity. Oversaw workforce-driven projects, ensuring alignment with company objectives. Proactively addressed challenges to keep operations on track.
• Retention & Growth: Developed strategies for workforce retention, remuneration, and career growth. Implemented engagement initiatives to maintain a high-performing team.
• Process Optimization: Established and refined recruitment, training, and community engagement strategies. Managed tracking and monitoring systems, consequence management, and workforce analytics.
• Documentation & Guides: Created written materials, including Tavern Owner Engagement guides and jobber profiles, to enhance workforce communication and operational efficiency.
Skills & Attributes:
• Excellent communication and stakeholder engagement
• Strong problem-solving and decision-making abilities
• High energy, urgency-driven, and adaptable
• Detail-oriented with the ability to manage multiple projects effectively
VAT ITData Operations Manager
Nov. 2023 - Nov. 2024Gauteng, South AfricaKey Performance Areas:
-Average of approximately 95% + on KPI reviews maintained for the last 16 years. Roles & Responsibilities:
Managing 6 teams across the South Africa, India and Mauritius offices.
- Processing invoices in over 40 languages.
- Servicing 61 countries with over 20 000 international clients. - Monthly deliverables, deadlines and stock management.
- General I.T and development matters & User Acceptance Testing.
- Process enhancements & improvements, ad-hoc projects.
- SAGE 300:
o Monthly payroll approval including incentives.
o Leave management.
- Salesforce processing, development and departmental implementation.
- Performance management.
VAT ITInvoice Capture & Compliance & Reissues Manager
Apr. 2022 - Nov. 2023MauritiusKey Performance Areas: - Approximately 1.5 million invoices captured per year.
- Maintaining an error rate of below 5%. Roles & Responsibilities: - Relocated from Johannesburg, South Africa to Mauritius as the Mauritian Head Office required Senior Management to establish operations.
- Employed staff members in Mauritius which contributed to their economic growth as we focused on job creation and development for native Mauritians.
- Training and upskilling this staff force to ensure the success of the Mauritian operation.
- Management of offices in Mauritius, Mumbai and South Africa simultaneously, with frequent travel required.
VAT ITInvoice Capture & Compliance Manager
Nov. 2019 - Apr. 2022Gauteng, South Africa- Management of 148 employees spread across 6 teams in South Africa (Johannesburg and Hazyview), and India (Mumbai).
- Established the Hazyview BPO office including setup, recruitment, payroll, training, ensuring the wellbeing of the employees and mentorship. This team was responsible for:
- Extracting invoices from our various global expense management systems, and enhancements in processing with the newly established Hazyvview BPO.
- Capturing invoice data on the new Salesforce software.
- Developed a new software in collaboration with IT to enhance images and the data thereof.
- Supported the establishment of a BPO in Mumbai. This team was responsible for:
- Invoice capturing process.
VAT ITHead of Global Audit Services & Invoice Capture and Compliance at VAT IT
Jun. 2008 - Oct. 2019Johannesburg Metropolitan AreaVAT IT is a financial services company offering VAT reclaim on domestic as well as cross-border VAT. It is the world leader in that segment with over 20 000 clients. I am currently managing 148 employees spread across 6 teams in South Africa (Johannesburg, Hazyview), and India (Mumbai). Most of the work is done remotely (I currently manage 12 communication channels via What’s App and Microsoft Teams). In addition, I regularly liaise with 10 overseas offices located in Europe, Israel, Asia, and the USA. My teams are responsible for ensuring that invoice data is correctly captured according to the tax rules of over 27 countries. We also audit and perform data extraction from our clients’ expense management systems. In total, we process over 350 000 invoices a month. As I manage many employees, I put a lot of emphasis on improving business processes, quality and efficiencies. My current duties include: • People management (setting and reviewing performance goals)
• Human resources related matters such as disciplinary proceedings and performance monitoring
• Looking after the welfare of employees
• Mentoring
• Ensure blockers are quickly addressed and followed through (for example, IT related issues)
• Responsible for hiring across all my teams (well over more than 200 people)
• Ensuring that all my staff receive adequate training, and on many occasions, conducting the training myself I provide mentoring to other managers and team leaders and I ensure all teams are well aligned to the company’s objectives. I proactively seek to resolve issues affecting other departments and I always make myself available to help. I work closely with the IT department and I was instrumental in building systems to help the company through its digital transition. Projects I’ve worked on include:
• Paperless invoice capture
• Process automaton with OCR
• Workflow automation with Salesforce
Transman Pty Ltd.Processing Manager
Mar. 1998 - Jun. 2008
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