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Work Background
Retail Resolutions Team Leader
Commonwealth BankRetail Resolutions Team Leader
Apr. 2024 - Jan. 2025Melbourne, Victoria, AustraliaThe Retail Resolutions Team (RRT) are an escalated complaints function for the RBS business. My role is to lead a team of Retail Complaint Resolution Specialists, who are responsible for investigating and resolving complaints in a fair, consistent and timely manner that have been unable to be resolved by the frontline teams on the spot or in the first day. The RRT manages complaints from calendar day 1 up to calendar day 13. The RRT work with the RBS frontline teams and product teams to ensure an ongoing uplift of our complaint handling process and customer breakpoints to enhance the customer experience across RBS.
Senior Manager Home Lending (Acting)
Commonwealth BankSenior Manager Home Lending (Acting)
Dec. 2022 - Jan. 2024Melbourne, Victoria, AustraliaSecondments December 2022 – February 2023, August 2023 – September 2023, December 2023 - January 2024
Team Leader Home Lending
Commonwealth BankTeam Leader Home Lending
Nov. 2022 - Apr. 2024Melbourne, Victoria, Australia
Senior Manager Premier Banking (Acting)
Commonwealth BankSenior Manager Premier Banking (Acting)
Jan. 2020 - May. 2022Brisbane, Queensland, AustraliaSecondments January 2020 – March 2020, July 2020, August 2020, November 2020 – January 2021, June 2021 – August 2021, February 2022 – May 2022
Relationship Manager
Commonwealth BankRelationship Manager
Jan. 2014 - Dec. 2022Gold Coast, Queensland, Australia
Branch Manager Brisbane City QLD
Commonwealth BankBranch Manager Brisbane City QLD
Feb. 2010 - Jul. 2014Brisbane, Australia
CBA Staff member (Various Roles)
Commonwealth BankCBA Staff member (Various Roles)
Jul. 2004 - Jan. 2025Started career with CBA in 2004.
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